Zarinah Diallo
Scottsdale,USA
Summary
Highly analytical and solution-oriented professional with a proven track record of effectively identifying and resolving complex problems. Demonstrates a strong ability to think critically and strategically. Excels in analyzing data, identifying trends, and implementing innovative solutions. Has a keen eye for detail and a collaborative approach, consistently delivering results that drive operational efficiency and improve overall business performance. Adapts well to fast-paced environments, thrives on challenges, and is dedicated to finding creative solutions that exceed expectations. Committed to ensuring customer satisfaction.
Overview
9
9
years of professional experience
Work History
Mobile Expert
T-Mobile
Scottsdale, AZ
11.2021 - Current
- Managing the new leads from outbound and inbound calls also through email
- Building the immediate rapport with clients through a friendly and engaging attitude
- Recommended policy adjustments after assessing outcomes and industry advancements.
- Contributing to team effort by accomplishing related results as needed
- Answering phone calls from customers inquiring about products and services being offered to customers
- Ongoing maintenance of high levels of productivity to meet and exceed sales goals
- Dedicated to providing customers with excellent service while making their business top priority
Personal Trainer
Cowboy Iron Gym
Gallup
03.2024 - Current
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
Waitress
Smokey's
Gallup, NM
05.2016 - 01.2021
- Greet customers and provided excellent wait service to ensure satisfaction
- Knowledge about menu offerings and making recommendations
- Processed food and drink orders and delivered to appropriate party in timely matter
- Prepared bills and process payments
- Familiar with food safety and regulation
- Effective communication, positive language, and problem solving
Sales Associate
Al-Zuni
Gallup, NM
05.2016 - 12.2016
- Negotiate prices and terms of sales and service agreements
- Prepare and submit sales contracts for orders
- Maintained client records and order needs
- Answered client questions about products, prices, availability, credit terms, and other information as requested
- Quote prices, credit terms, and other bid specifications
- Select or assist customers in selecting products based on customer needs, product specifications, and applicable regulations
- Ensured that delivery schedules meet project deadlines
- Inform clients of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products
- Collaborate with colleagues to exchange information, such as selling strategies of marketing information
- Stock or distribute resources, such as samples or promotional or educational materials
Education
Highschool diploma -
Miyamura Highschool
Gallup05.2016
Skills
- Customer service
- Client engagement
- Relationship building
- Tech savvy
- Critical thinking
- Problem solving
- Gathering information
- Researching information
- Product knowledge
- Customer success
- Responsible
- Sociable
- Adaptable
- Self-motivated
- Coachable
Timeline
Personal Trainer
Cowboy Iron Gym
03.2024 - Current
Mobile Expert
T-Mobile
11.2021 - Current
Waitress
Smokey's
05.2016 - 01.2021
Sales Associate
Al-Zuni
05.2016 - 12.2016
Highschool diploma -
Miyamura Highschool