Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Osborn

Cottage Grove,WI

Summary

I am a father, married, and I am an extroverted, work-driven individual who strives to communicate well with customers and coworkers alike. I have spent much of my life at UW Hospitals as an outpatient. When at work, I prioritize duties based on the level of importance. My personal priority is people. I also demonstrate a desired skillset including, but not limited to, excellent communication, computer skills, remote telephone customer service, and some data entry. I also, more recently, have acquired warehouse experience. I strive to always be listening to, honest with, and integral toward the people I work with or serve. I have years of fast food experience which involves much interacting with people and coworkers of all races, backgrounds, genders, and yes, attitudes. Finally, I am always looking forward to learning new things and exploring new opportunities. To summarize, I am an articulate, hardworking, and socially extroverted person with a desire to grow and work hard every day with a half cup full personality.

Overview

7
7
years of professional experience

Work History

Work From Home Customer Service Agent

SaltCo
01.2021 - 12.2021
  • Answered inbound customer calls and responded to inquiries.
  • Entered some data entry
  • Listened to client concerns and asked questions to better understand needs.
  • Documented customer information and activity in customer database.
  • Updated information and details of calls and inquiries in customer service database for future reference.

Package Handler

FedEx Ground
10.2023 - 01.2024
  • Followed safety regulations to maintain safe work environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.

Assembler

Subzero
05.2022 - 06.2023
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Organized workstations to maximize productivity, reduce distractions and meet deadlines.
  • Collaborated with team members to improve production processes and maintain quality standards.
  • Conducted quality assurance inspections on finished components and identified issues.
  • Followed safety protocols to maintain safe working environment.

Team Member

Culver's
08.2023 - 10.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Cashier

Piggly Wiggly Grocery Store
01.2022 - 05.2022
  • Operated cash register, collected payments, and provided accurate change.
  • Worked closely with front-end staff to assist customers.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Answered customer questions, provided store information, and directed customers to designated store areas.
  • Accepted cash and credit card payments, issued receipts, and provided change.

Crew Team Member

Chick-fil-A
01.2019 - 03.2020
  • Greeted customers and cultivated positive experiences in line with company standards.
  • Swept, vacuumed and dusted areas periodically to maintain impeccable cleanliness.
  • Followed orders of senior leadership with exacting accuracy in moment and without question.
  • Wiped down tables and equipment, swept and refilled stock.
  • Upheld high standards of productivity and quality in operations.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Made sure guests were satisfied with meals, taking swift action to correct problems.

Crew Team Member

Erbert & Gerbert's
06.2018 - 10.2018
  • Greeted customers and cultivated positive experiences in line with company standards.
  • Washed dishes, cleaned countertops and sanitized high-use areas.
  • Followed orders of senior leadership with exacting accuracy in moment and without question.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Documented orders in POS terminal, collected payments and made accurate change for cash transactions.
  • Maintained safe food handling practices to prevent germ spread.

Crew Team Member

Fazoli's Restaurant
06.2017 - 12.2017
  • Greeted customers and cultivated positive experiences in line with company standards.
  • Swept, vacuumed and dusted areas periodically to maintain impeccable cleanliness.
  • Washed dishes, cleaned countertops and sanitized high-use areas.
  • Wiped down tables and equipment, swept and refilled stock.
  • Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
  • Drove team success by completing assigned task quickly and accurately.
  • Organized and restocked supplies to support operations and team productivity.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.

Education

High School Diploma -

Monona Grove High School
Monona, WI
06.2018

Some College (No Degree) - Theology

Christian Life College
Madison, WI

Skills

  • Customer Service
  • Problem Solving
  • Cash Handling
  • POS Systems
  • Product Scanning
  • Line Work
  • Assembly and Production
  • Electric and pneumatic Tools
  • Truck Loading and Unloading
  • Cleaning and Sanitizing

Timeline

Package Handler

FedEx Ground
10.2023 - 01.2024

Team Member

Culver's
08.2023 - 10.2023

Assembler

Subzero
05.2022 - 06.2023

Cashier

Piggly Wiggly Grocery Store
01.2022 - 05.2022

Work From Home Customer Service Agent

SaltCo
01.2021 - 12.2021

Crew Team Member

Chick-fil-A
01.2019 - 03.2020

Crew Team Member

Erbert & Gerbert's
06.2018 - 10.2018

Crew Team Member

Fazoli's Restaurant
06.2017 - 12.2017

High School Diploma -

Monona Grove High School

Some College (No Degree) - Theology

Christian Life College
Joshua Osborn