Breasia Hill

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints
• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
• Evaluated customer account information to assess current issues and determine potential solutions
• Educated clients on how to navigate company systems and work within established frameworks to obtain desired services
• Strengthened team performance and productivity by training and inspiring team members
• Documented conversations with customers to track requests, problems and solutions
• Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems
• Asked probing questions to determine service needs and accurately input information into electronic systems
• Escalated customer concerns, store issues and inventory requirements to supervisors
• Investigated technical issues using knowledge base and personal experience to complete timely resolutions
• Consulted with customers to determine best methods to resolve service and billing issues
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor
• Improved productivity by providing CSR performance feedback for corrective action
• Served needs of as many as 100 customers per shift, including collecting payments, tracking rewards and handling customer service issues.

I would sit at and post which was an employee entrance for county worker's and greeted employees as they walked through a metal detector, check bags ,and wand them down as needed

I would use and hand held device to help assist with scanning the packages and putting them on the self they belonged on a step away from getting it sent out to the truck for delivery

• Operated cash register, collected payments and provided accurate change
• Helped customers find specific products, answered questions and offered product advice
• Assisted with purchases, locating items and signing up for rewards programs
• Welcomed customers, offering assistance to help find necessary store items
• Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
• Processed all sales transactions accurately and promptly to prevent long customer wait times
• Inspected items for damage and obtained replacements for customers
• Worked closely with front-end staff to assist customers and maintain satisfaction levels
• Learned roles of other departments to provide coverage and keep store operational
• Wrapped items and bagged purchases properly to prevent merchandise breakage
• Monitored sales events, added new merchandise and rang up purchases
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

• Assisted with purchases, locating items and signing up for rewards programs
• Helped customers find specific products, answered questions and offered product advice
• Welcomed customers, offering assistance to help find necessary store items
• Operated cash register, collected payments and provided accurate change
• Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
• Worked closely with front-end staff to assist customers and maintain satisfaction levels
• Learned roles of other departments to provide coverage and keep store operational
• Wrapped items and bagged purchases properly to prevent merchandise breakage
• Monitored sales events, added new merchandise and rang up purchases
• Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
• Resolved issues with cash registers, card scanners and printers
• Assisted customers with account updates, new service additions and promotional offers.