Joshua Parnell
Fairborn,OH
Summary
Dynamic leader with a proven track record at Square Patty of Ohio, adept in operations management and boosting employee morale. Excelled in enhancing customer satisfaction and streamlining inventory control, achieving significant improvements in efficiency. Skilled in multitasking and leadership, I consistently exceed targets through strategic planning and effective team coaching.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant IT Director
Square Patty of Ohio LLC
11.2023 - Current
- Coordinated IT budget planning and forecasting to align with company''s strategic objectives and financial targets.
- Ensured compliance with industry regulations by conducting regular audits of security policies, procedures, and controls.
- Streamlined IT operations for increased efficiency through the consolidation of systems and processes.
- Improved end-user satisfaction by providing timely and effective technical support.
- Enhanced network security by implementing updated firewalls and antivirus software.
- Stayed current on trends in information technology through participation in industry conferences, workshops, webinars, or similar events.
District Manager
Square Patty of Ohio
01.2022 - 11.2023
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Analyzed sales data to identify growth opportunities and areas for improvement across district.
- Increased employee retention through development of comprehensive rewards and recognition program.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
- Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
General Manager
MUY! Hamburger
01.2020 - 01.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
Assistant Manager
Scott Family McDonalds
04.2009 - 12.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Education
High School Diploma -
Fairborn High School
Fairborn, OH05.2013
Skills
- Multitasking
- Reliability
- Excellent Communication
- Leadership skills
- Training and coaching
- Operations Management
- Customer Relations
- Staff Development
- Conflict Management
- Inventory Control
Certification
- Licensed Servsafe - 2024-2029
- Licensed Servsafe Alcohol - 2024-2027
- CM - Certified Manager Certification
- CPM - Certified Professional Manager
Dancing, Archery and working on cars are what I have a passion for
I work on a project 1973 Dodge Charger and love dancing. I do ballroom and country dancing.
Dancing and working on cars are what I have a passion for
I enjoy dancing and working on my 1973 Dodge Charger. Currently rebuilding the engine of my charger and I do ballroom and country dancing!
Timeline
Assistant IT Director
Square Patty of Ohio LLC
11.2023 - Current
District Manager
Square Patty of Ohio
01.2022 - 11.2023
General Manager
MUY! Hamburger
01.2020 - 01.2022
Assistant Manager
Scott Family McDonalds
04.2009 - 12.2019
High School Diploma -
Fairborn High School
- Licensed Servsafe - 2024-2029
- Licensed Servsafe Alcohol - 2024-2027
- CM - Certified Manager Certification
- CPM - Certified Professional Manager
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