Joshua Pearson
Plano,Texas
Summary
Dynamic professional with extensive experience in customer service and front desk operations at EOS Fitness. Proven ability to enhance member satisfaction through effective problem-solving and team collaboration. Skilled in managing inventory and event coordination, ensuring seamless operations and a welcoming environment. Committed to delivering exceptional service and maintaining high standards of professionalism.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
EOS Fitness
Plano, Texas
08.2024 - 06.2025
- Assisted members with inquiries and check-ins to enhance service quality.
- Managed front desk operations during peak hours, ensuring efficient workflow.
- Processed membership registrations and payments accurately for streamlined transactions.
- Maintained cleanliness and organization of front desk area to promote professionalism.
- Resolved member complaints by providing prompt solutions and support.
Team Member
Shake Shack
Plano, Texas
02.2024 - 07.2024
- Delivered exceptional customer service in a fast-paced, high-energy environment.
- Maintained cleanliness of dining area and kitchen to ensure a welcoming atmosphere.
- Stocked supplies and organized inventory for smooth workflow throughout shifts.
- Prepared ingredients and meals following established recipes and guidelines.
GameRoom Operator
PINSTACK Plano
Plano, Texas
06.2023 - 01.2024
- Operated arcade games and ensured proper functionality for guest enjoyment.
- Collaborated with team members to set up and break down event spaces efficiently.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Monitored guest interactions to enhance overall customer satisfaction and engagement.
Education
High School Diploma -
Plano West Senior High School
Plano, TX05-2025
Skills
- Customer service and support
- Front desk operations
- Inventory management
- Event coordination
- Problem solving
- Team collaboration
Timeline
Front Desk Agent
EOS Fitness
08.2024 - 06.2025
Team Member
Shake Shack
02.2024 - 07.2024
GameRoom Operator
PINSTACK Plano
06.2023 - 01.2024
High School Diploma -
Plano West Senior High School
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