Joshua Pope
Austin,TX
Summary
Veteran serviced-focused hospitality leader dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
13
13
years of professional experience
Work History
Director of Food and Beverage
Hotel 1928
12.2024 - Current
- Responsible for overseeing all three F&B outlets at the location's 33 room boutique hotel and coordinating the execution and staffing of banquet events.
- Duties include revenue and labor forecasting, P&L critique and ordering FOH operation supplies
- Oversee 4 FOH managers, 60 FOH hourly associates along with the Hotel Executive Chef and 4 Sous Chefs
- Improved service scores after first full month of overseeing the operation
- Total F&B targeted budget of $6.5M, including banquets and catering.
General Manager
Dean’s Italian Steakhouse, JW Marriott Austin
01.2022 - 11.2024
- Responsible for building full front of house team from scratch
- Oversaw four managers while maintaining a staff of 30 associates in the FOH
- Dinner only operation that produced top line revenue of $8.5M in the first full year
- Responsibilities included revenue forecasting and managing P&L
- Lead our competitive set in Revinate for the year
- Recognized as White Lodging’s Restaurant of the Year in 2023.
AGM/Restaurant Manager
OP Italian and JW Marriott Austin Lobby Bar
07.2017 - 12.2021
- Manager of upscale Italian restaurant and the Lobby Bar inside the luxury hotel brand of the JW Marriott in Austin, Texas that produced a combined $6.3M in revenue
- Responsible for operating the front of house during shifts to ensure optimal service for guests while being present on the floor and assisting the staff as needed
- Managed and scheduled over thirty plus associates at a time
- Recognized by peers while winning FOH Manager of the Quarter in the fall of 2018
- Helped lead a successful relaunch of a new brand in OP Italian in February of 2019.
General Manager/Assistant GM
Icenhauer’s
07.2015 - 05.2017
- Promoted to General Manager in January of 2017 at one of Rainey Street’s busiest bars, producing top line annual revenue over $2M
- Additional duties included hiring and scheduling of staff, implementing new cocktails and all inventory of the bar
- The venue saw increased sales, including its largest SXSW conference revenue wise in history.
Director of Events
Maggie Mae’s
02.2012 - 04.2015
- Responsible for the booking and coordinating of all private functions at one of the largest and most well-known bar and venues on historic 6th street in downtown Austin, Texas
- Scheduled events for anywhere between 30 to 1,000 guests, including securing the largest single private event in the history of the space
- Brought in over $1,500,000 in events during tenure.
Education
B.S. Communications with a Major in Film -
The University of Texas At Austin
12.2003
Skills
Leadership and team building
Problem Resolution
Operations Management
Marketing
Expense Control
Performance Evaluations
Consistently meet goals
P&L Management
References
Available upon request
Timeline
Director of Food and Beverage
Hotel 1928
12.2024 - Current
General Manager
Dean’s Italian Steakhouse, JW Marriott Austin
01.2022 - 11.2024
AGM/Restaurant Manager
OP Italian and JW Marriott Austin Lobby Bar
07.2017 - 12.2021
General Manager/Assistant GM
Icenhauer’s
07.2015 - 05.2017
Director of Events
Maggie Mae’s
02.2012 - 04.2015
B.S. Communications with a Major in Film -
The University of Texas At Austin
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