Joshua Prante
Norristown ,PA
Summary
Dynamic operations manager with a proven track record at Michaels Arts and Crafts, skilled in staff management and inventory control. Adept at enhancing customer satisfaction through effective communication and problem-solving. Committed to fostering a motivated team environment while ensuring compliance with safety protocols and operational excellence.
Overview
2026
2026
years of professional experience
Work History
Shift Supervisor
Lindt Chocolate
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
Patient Care Specialist
Rise Dispensary
04.2024 - Current
- Implemented safety protocols within the workplace to minimize risks for both patients and staff members alike.
- Enhanced patient satisfaction by providing timely and compassionate care.
- Ensured compliance with HIPAA regulations by safeguarding confidential patient information at all times.
- Provided emotional support to patients and their families during challenging moments, fostering trusting relationships throughout their healthcare journey.
Operations Manager
Michaels Arts and Crafts
09.2017 - 09.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Graphic Artist
Iggy Azalea
05.2019 - 07.2019
- Created digital image files for use in digital and traditional printing methods.
- Refined and updated existing design templates to create album visuals and VIP tags
- Used Software to create images and layouts.
Education
Associate Of Fine Arts - Fine Arts
Montgomery County Community College
Blue Bell, PA06.2021
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Cash handling expertise
- Staff motivation
- Inventory control and record keeping
- Operations management
- Safety awareness
- Strategic planning
- Project management
- Shift reporting
- Team leadership
- Problem-solving
- Team supervision
- Positive attitude
- Team motivation
- Creative problem solving
- Team collaboration and leadership
- Customer service management
Timeline
Patient Care Specialist
Rise Dispensary
04.2024 - Current
Graphic Artist
Iggy Azalea
05.2019 - 07.2019
Operations Manager
Michaels Arts and Crafts
09.2017 - 09.2022
Shift Supervisor
Lindt Chocolate
Associate Of Fine Arts - Fine Arts
Montgomery County Community College
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