Joshua Ramirez
San Antonio,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
HEB Grocery Store
04.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
Kitchen Crew Member
Reata Restaurant
10.2018 - 07.2019
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Food preparation.
- Learned other teammates' work tasks to train as backup.
Crew Member
McDonald's
05.2017 - 09.2018
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Education
No Degree - Business Administration
Sul Ross State University
Alpine, TX05.2024
Associates of Applied Business - Business Administration
Southwest Texas Junior College
Uvalde, TX05.2021
Skills
- Retail Materials Management
- Coordination
- Time Management
- Strong Analytical and Problem-Solving Skills
- Training Development Aptitude
- Shipping and Receiving Understanding
- Handheld Computer Device Software
- Managing Multiple Tasks
Certification
- MCAS - Microsoft Certified Application Specialist
Timeline
Customer Service Representative
HEB Grocery Store
04.2020 - Current
Kitchen Crew Member
Reata Restaurant
10.2018 - 07.2019
Crew Member
McDonald's
05.2017 - 09.2018
No Degree - Business Administration
Sul Ross State University
Associates of Applied Business - Business Administration
Southwest Texas Junior College
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