Veronique Randolph

As the operations manager, I was an integral part of growing the business, along with everyday operations.

• Negotiated and managed contracts and agreements with vendors and customers.
• Weekly processing of payroll.
• Developed and implemented strategies to increase our customer database and customer satisfaction ratings.
• Managed online marketing forum.
• Accounting and proficient in QuickBooks.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Answered phone calls, responded to emails, routed mail and coordinated courier services.

As the person in charge of scheduling, I was imperative to the daily operations and efficiency of the Salon and Spa.

• Managed front and team members.
• Managed and oversaw employees' schedules and booking of clients.
• Trained employees during probationary period.
• Phones and customer service etiquette.
• Provided leadership by setting goals and expectations.
• Front office organization and bookkeeping.