Joshua Reynolds
Jackson,South Carolina
Summary
Seasoned Director of Communications at Greco Transport & Home Medical, adept in communications strategy and prioritization, leverages a strong background in EMS dispatch and information relay to enhance operational efficiency. Demonstrated ability to work under pressure, improving response times by 20%. Skilled in decision-making and fostering team resilience, ensuring high levels of customer satisfaction. Resilient 911 Emergency Dispatcher recognized for high productivity and efficient task completion. Skilled in emergency response coordination, crisis communication, and information analysis. Excel in quick decision-making, effective communication, and empathy under pressure, ensuring swift and appropriate responses to emergency situations.
Overview
4
4
years of professional experience
Work History
Director of Communications
Greco Transport & Home Medical
Augusta, GA
08.2021 - Current
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Maintained logs of all incoming calls and assigned tasks.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Received and dispatched calls for emergency services.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Prepared daily work and run schedules.
- Kept detailed and updated records of calls in physical and electronic databases.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
Assistant Store Manager
Dollar General
Jackson, SC
12.2020 - 11.2021
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled scheduling for store shifts to achieve adequate staffing.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Dispatcher
Gold Cross EMS
Augusta , GA
11.2020 - 08.2021
- Used radio, telephone and computer system to update first responders with new information.
- Provided pre-arrival instructions to callers in life threatening situations.
- Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
- Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
- Coordinated activities between multiple agencies during emergency situations.
- Assigned appropriate resources for responding to incidents based on established guidelines and protocols.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Dispatched medical crews to accident scenes according to severity of injuries reported by witnesses or victims.
- Dispatched police officers and emergency personnel to calls for service.
Education
High School Diploma -
Cross Creek High School
Augusta, GA05-2010
Skills
- Marketing communications
- Communications strategy
- Information gathering
- Prioritization
- Patience and tolerance
- Typing speed
- Computer-based dispatch systems
- Works Well Under Pressure
- EMS dispatch
- Information gathering and relay
- Basic life support
- Decision-making
Accomplishments
- Dispatcher Of The Year
- FAA Certified Flight Dispatcher
Timeline
Director of Communications
Greco Transport & Home Medical
08.2021 - Current
Assistant Store Manager
Dollar General
12.2020 - 11.2021
Dispatcher
Gold Cross EMS
11.2020 - 08.2021
High School Diploma -
Cross Creek High School
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