Joshua Riley
Sapulpa,Oklahoma
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Golf Galaxy
Tulsa, OK
01.2024 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Prepared monthly reports on sales figures, expenses, profits.
Sports Department Manager
Dick's Sporting Goods, Inc
Tulsa , OK
02.2017 - 01.2022
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Organized quarterly meetings with senior management to review departmental goals and objectives.
- Participated actively in strategic planning sessions with top executives from different divisions.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Education
Biblical Studies
Rhema
Tulsa, OK05-2018
Missions
Rhema
Tulsa, OK05-2016
Skills
- Operations Management
- Supply Ordering
- Promotional planning
- Customer Service Management
- POS Systems
- Employee Training
- Loss Prevention
- Store Merchandising
- Retail Inventory Management
- Report Generation
- Store operations oversight
- Team Building and Leadership
- Inventory Management
- Inventory Oversight
- Sales professional
- Customer Service
- Team Leadership
- Training and mentoring
- Reliable
- Store Opening and Closing
Certification
- Credentialed Dick's/Golf Galaxy Manager.
- Authorized club handler
- Top Sales Associate
Timeline
Store Manager
Golf Galaxy
01.2024 - Current
Sports Department Manager
Dick's Sporting Goods, Inc
02.2017 - 01.2022
- Credentialed Dick's/Golf Galaxy Manager.
- Authorized club handler
- Top Sales Associate
Biblical Studies
Rhema
Missions
Rhema