JOSHUA RIVERA
Murfreesboro,TN
Summary
Proven leader with a military foundation and over ten years of progressive experience spanning technology support, healthcare staffing, and team leadership. Currently ranked as the second highest producing recruiter company wide at Atlas MedStaff, demonstrating an elite hunter mentality and a proven ability to influence healthcare decision makers. Known for delivering results through solution focused selling, cross functional collaboration, stakeholder engagement, and process improvement. Possesses exceptional aptitude in verbal communication, numerical reasoning, and spatial visualization with scores in the ninety third percentile and above. Combines technical expertise with strong interpersonal skills to drive performance in fast paced and high pressure environments. Committed to advancing medical innovation and enhancing patient care through meaningful technology driven solutions.
Overview
15
15
years of professional experience
Work History
Senior Recruiter
Atlas MedStaff
01.2022 - Current
- Market Share & Competitive Achievement: Rank as the #2 highest producing recruiter in the organization, consistently exceeding quarterly performance quotas and driving significant revenue growth through high volume clinician placements.
- Physician & Clinician Relationship Building: Serve as a trusted partner to healthcare decision makers and clinicians nationwide, mirroring a medical sales representative's physician targeting and outreach strategy.
- Clinical Knowledge & Portfolio Management: Educate clinicians and healthcare facilities on complex staffing solutions and clinical role requirements, advising on appropriate placement selection to optimize patient care outcomes.
- Strategic Growth & Collaboration: Partnered with compliance and account teams to enhance operational turnaround by over 30%, streamlining the sales cycle from lead generation to final placement.
- Persuasive Communication & Networking: Utilize a consultative approach to influence and persuade high level medical professionals to align with organizational goals via phone, email, and in person engagement.
Help Desk Supervisor
United States Census Bureau
Glendale, AZ
02.2020 - 12.2021
- Product Functionality & Technical Literacy: Managed the deployment and maintenance of complex hardware and software systems in high pressure field environments, ensuring 100% operational readiness.
- Clinical Staff Education (In-Service): Authored and implemented rigorous technical Standard Operating Procedures (SOPs) to train personnel on device connectivity and system protocols in austere settings.
- Troubleshooting & Subject Matter Expertise: Acted as a trusted technical advisor for troubleshooting critical system failures, utilizing a systematic approach to identify root causes and deliver immediate solutions.
- Logistical Strategy & Asset Management: Oversaw the lifecycle and maintenance of high value technical assets, mirroring the responsibility required to manage a surgical product portfolio.
- Cross Functional Communication: Partnered with diverse teams to ensure seamless technical integration and communication flow, a skill directly transferable to collaborating with surgeons, nurses, and hospital staff.
Member Solutions Specialist
USAA
Phoenix, AZ
06.2017 - 12.2019
- Consultative Needs Discovery: Conducted comprehensive assessments of technical requirements and organizational pain points to deliver tailored service solutions that ensured operational continuity.
- Strategic Program Development: Co authored and launched the Create Conditions for Others to Succeed initiative, a cross functional program designed to optimize team performance and service delivery standards.
- High Accuracy Service Delivery: Held primary responsibility for delivering authentic, high precision service levels, consistently exceeding key performance indicators (KPIs) to maintain 100% organizational uptime.
Manager
Student Doc and Prep
Los Angeles, CA
11.2015 - 04.2017
- Consultative Sales & Education: Educated clients on complex federal programs, tailoring promotional messaging to individual financial profiles to ensure optimal product selection and buy in.
- Relationship Management: Acted as a primary point of contact for a diverse client base, building trust through expert product knowledge and consistently exceeding satisfaction metrics.
- Strategic Growth: Managed the upselling of value added services by identifying client pain points and aligning them with organizational solutions, contributing to territory revenue growth.
- Operational Leadership: Led operational strategies to streamline workflow efficiency, reducing service delivery times and improving the overall customer journey.
- Clinical/Training Focus: Developed and implemented comprehensive staff training programs focused on engagement techniques and service excellence to mirror high stakes healthcare environments.
- Conflict Resolution: Mastered de escalation and persuasive communication techniques to maintain service continuity and preserve long term client partnerships.
Services Administrator
United States Marine Corps, Marine Corps Base Camp Pendleton
Oceanside, CA
06.2013 - 06.2015
- Strategic Leadership: Spearheaded a mission focused team of 12 personnel, overseeing mission critical logistics and technical coordination to ensure 100% operational readiness.
- Performance Excellence: Directed comprehensive systems checks and technical evaluations, maintaining a high standard of quality control and precision in fast paced environments.
- Training & Compliance: Managed rigorous training and readiness benchmarks to ensure full compliance with organizational standards, mirroring the strict regulatory requirements of the medical technology industry.
- Process Optimization: Streamlined logistical workflows and coordination efforts to maximize team efficiency and meet demanding operational deadlines.
- Influential Communication: Briefed senior leadership on status updates and technical requirements, demonstrating the ability to command a conversation and provide expert guidance on complex tasks.
Data Network Specialist
United States Marine Corps, Marine Corps Base Camp Pendleton
Oceanside, CA
03.2011 - 06.2013
- Technical Product Expert: Engineered and maintained sophisticated infrastructure to support secure and reliable communications for high stakes field operations.
- Clinical Setting Adaptability: Implemented complex device connectivity and system integrations within austere and high pressure settings, ensuring zero downtime for critical functions.
- Standard Operating Procedures: Authored and implemented technical SOPs to standardize equipment use, mirroring the rigorous documentation and compliance standards required in medical technology.
- Trusted Technical Advisor: Acted as a subject matter expert for internal partners, providing guidance on product functionality and troubleshooting to ensure mission success.
- Training and Education: Educated personnel on the proper use and maintenance of advanced technical assets to ensure all team members could operate equipment with precision and confidence.
Education
B.S. Management -
Golden Gate University
12.2026
Skills
- Strategic Relationship Building
- Technical Product Education
- CRM Proficiency
- Clinical Support
- Operational Strategy
- Data Analytics
- Passionate Leadership
- Adaptive Problem Solving
- Results Driven Mindset
- Consultative Communication
Timeline
Senior Recruiter
Atlas MedStaff
01.2022 - Current
Help Desk Supervisor
United States Census Bureau
02.2020 - 12.2021
Member Solutions Specialist
USAA
06.2017 - 12.2019
Manager
Student Doc and Prep
11.2015 - 04.2017
Services Administrator
United States Marine Corps, Marine Corps Base Camp Pendleton
06.2013 - 06.2015
Data Network Specialist
United States Marine Corps, Marine Corps Base Camp Pendleton
03.2011 - 06.2013
B.S. Management -
Golden Gate University
Recruiter of the year
Voted on by peers for recruiter of the year out of over 70 recruiters. I was selected for this award for giving advice to help others succeed. Taking time to help other recruiters understand the needs of their clinical professionals.