Joshua Rodgers
Buckeye,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
LeAP- Leadership Acceleration Program
JP Morgan Chase
Tempe, Arizona
05.2024 - Current
- Managed a team of 10 in 3 lines of business, Auto Loan, Lease and Private Label
- Prepared detailed reports summarizing outcomes achieved by each specialist
- Efficient in Dartboard, Webstats, WEM, Excellerate, and MIR
- Coach specialists, Deliver end of month reviews, do call listening and QA Monitors
- Deliver weekly team meetings and LMOS huddles
Auto Lease/Loan & Kanna Account Specialist III
JPMorgan Chase
Tempe, AZ
03.2023 - Current
- Developed and maintained customer accounts by accurately recording customer information
- Analyzed financial data to identify discrepancies in account balances and ensure accuracy of records
- Processed payments for customers, including credit card transactions, checks, wire transfers, and ACH payments
- Researched and resolved customer inquiries regarding billing issues or payment disputes
- Provided exceptional customer service by responding promptly to phone calls and emails from customers
Multi Product Credit Card Account II Specialist
JP Morgan Chase
Tempe, AZ
04.2022 - 03.2023
- Developed and implemented specialized procedures for customer service operations
- Generated reports to track performance metrics of team members
- Researched and analyzed customer feedback to identify areas of improvement
- Coordinated with other departments to ensure efficient workflow processes
- Participated in ongoing training and compliance activities
- Identified opportunities to enhance specialization resulting in increased efficiency
- Displayed strong telephone etiquette, effectively handling difficult calls
Education
Bachelor of Science - Kinesiology
Texas State University
San Marcos, TX08.2004
High School Diploma -
Eaglecrest High School
Centennial, CO05.1999
Skills
- Responding to Difficult Customers
- Customer Data Confidentiality
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Issue and Complaint Resolution
- Data Entry and Maintenance
- Creative Problem Solving
- Verbal and Written Communication
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Microsoft Office Suite
- Inbound and Outbound Calling
Certification
- MCAS - Microsoft Certified Application Specialist
- ACE - Adobe Certified Expert
- LeAP-Leadership Excelleration Program
Awards
- Top Performer Credit Card Specialist
- Top Performer Auto Specialist
- Top Team Auto LeAP/ITL
Timeline
LeAP- Leadership Acceleration Program
JP Morgan Chase
05.2024 - Current
Auto Lease/Loan & Kanna Account Specialist III
JPMorgan Chase
03.2023 - Current
Multi Product Credit Card Account II Specialist
JP Morgan Chase
04.2022 - 03.2023
Bachelor of Science - Kinesiology
Texas State University
High School Diploma -
Eaglecrest High School