Joshua Roman
Tamarac
Summary
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Licensed Insurance Broker
Medicare health advisors
Deerfield Beach
08.2025 - Current
- Educated clients on Medicare options and benefits.
- Analyzed client needs to recommend appropriate insurance plans.
- Assisted with enrollment processes for Medicare programs.
- Maintained up-to-date knowledge of insurance regulations and policies.
- Collaborated with team members to improve customer service practices.
- Resolved client inquiries regarding claims and coverage issues.
- Advised clients on ways to reduce costs while maintaining adequate coverage.
- Identified needs of customers promptly and efficiently.
- Provided exceptional customer service to enhance client satisfaction.
Salesperson/Technician
Alloy Wheel Repair Specialists
Pembroke Park
10.2022 - 03.2025
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Maintained accurate records of customer interactions and transactions.
- Developed key customer relationships to increase sales.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Knowledge in models, specs, colors, and values in high-end cars, including Lamborghini, Porsche, BMW, and Bentley.
- Self-efficient and self-accountable for meeting targets and goals.
- Generated new business opportunities through cold calling campaigns.
- Resolved customer complaints promptly and efficiently.
Aircraft Maintenance Technician
CTS Engines
Fort Lauderdale
11.2021 - 10.2022
- Interpreted logs to understand issue history and nature, troubleshoot faults and identify next steps.
- Worked with cross-functional teams to achieve goals.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Updated technical manuals with latest information regarding changes in design or functionality of various parts.
- Ensure the cleanliness and disassembly of the PW2000 turbine engine.
- Planned work procedures using charts, technical manuals and experience.
Service Advisor
Pep Boys Auto Parts & Service
Plantation
08.2017 - 03.2021
- Assisted with scheduling appointments for service work to be performed on vehicles.
- List customers' concerns, and ask additional questions to diagnose current problems.
- Maintain high levels of customer service at all times by taking care of customers while in the shop, cars for more expensive repairs.
- Problem solving with customers.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
Education
Power Plant Certification - Aviation Maintenance Management
Broward College
Pembroke Pines, FL12.2021
Certification - Automotive Service Technology
MC Fatter Technical College
Davie, FL01.2016
High School Diploma -
Plantation Highschool
Plantation, FL12.2015
Skills
- Relationship management
- Customer follow-up
- Sales techniques
- Cold calling
- Problem solving
- Sales presentations
- Automotive product knowledge
- Customer service
- Mechanical experience
- Record keeping
- Time management
- Conflict resolution
Websites
Certification
240 Health Insurance Agent
Languages
Spanish
Professional
English
Professional
Timeline
Licensed Insurance Broker
Medicare health advisors
08.2025 - Current
Salesperson/Technician
Alloy Wheel Repair Specialists
10.2022 - 03.2025
Aircraft Maintenance Technician
CTS Engines
11.2021 - 10.2022
Service Advisor
Pep Boys Auto Parts & Service
08.2017 - 03.2021
Power Plant Certification - Aviation Maintenance Management
Broward College
Certification - Automotive Service Technology
MC Fatter Technical College
High School Diploma -
Plantation Highschool