Joshua Royce
Castle Rock,CO
Summary
I am a hard working professional with four years' experience in the Intelligence Community with a moderate understanding of networking. I have prior experience with data analytics, visualization tools and concepts. In addition to that I have a few years of customer service and management experience. I am a quick learner and I have the ability to adapt and work well in a fast paced, team-oriented environment.
Overview
10
10
years of professional experience
Work History
Signal Collector Analyst
U.S. Army
01.2015 - 08.2018
- Trained new team members on compliance, department services, and collection strategies
- Training and certification manager, ensuring mission compliance for organization with over twenty individuals
- Project supervisor for seven high priority intelligence needs requested from various government agencies
- Generated technical reports and provided briefings to executive leadership on essential information needs
Crew Manager
Lush Lawns
11.2020 - 12.2021
- Managed up to four crew members and ensured quality control on all job sites
- Maintained and operated company vehicles, and heavy equipment
- Coordinated with other landscaping professionals to improve outdoor areas
- Utilized power tools and landscaping machines to maintain outdoor areas
Client Administrator
Recovery Monitoring Solutions
12.2021 - 11.2023
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Identified issues, analyzed information and provided solutions to problems
- Increased customer satisfaction by resolving [product or service] issues
- Carried out day-day-day duties accurately and efficiently
- Used coordination and planning skills to achieve results according to schedule
District Manager
Recovery Monitoring Solutions
02.2023 - 11.2023
- Supervised five locations to enforce high-quality standards of operation for drug testing operations
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team
- Modeled best practices for customer service and quality control
- Coordinated with other district managers and management to create performance improvement strategies
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Built relationships with customers and community to establish long-term business growth
Surveillance Investigator
Digistream Investigations
12.2023 - Current
- Monitoring, following, and videotaping subjects as they conduct their day-to-day activities
- Vehicle and foot pursuit of subjects while maintaining cover
- Activity ranging from filming a Subject at a grocery store to filming them at a sports game
- Crafting pre-surveillance strategies based on the Subjectd location and case details
- Detailed report writing on activities observed/captured and submission of video evidence
Education
High school diploma -
Eldorado High School
Albuquerque, NM05.2014
Associate of Science - Cyber Security
Arapahoe Community College/CSU Pueblo
Littleton, CO01-2026
Skills
- Quick learner
- Interpersonal Communication
- Teamwork
- Analytical skills
- Leadership
- Flexible & Adaptable
- Conflict resolution
- Critical thinking
Timeline
Surveillance Investigator
Digistream Investigations
12.2023 - Current
District Manager
Recovery Monitoring Solutions
02.2023 - 11.2023
Client Administrator
Recovery Monitoring Solutions
12.2021 - 11.2023
Crew Manager
Lush Lawns
11.2020 - 12.2021
Signal Collector Analyst
U.S. Army
01.2015 - 08.2018
High school diploma -
Eldorado High School
Associate of Science - Cyber Security
Arapahoe Community College/CSU Pueblo
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