Joshua Ruiz
Maricopa,AZ
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Panda Express
Gilbert, AZ
05.2024 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Monitored staff performance and addressed issues.
- Ensured compliance with regulatory requirements and industry standards.
- Implemented quality control measures to uphold company standards.
Assistant Manager
QuikTrip
Phoenix, AZ
01.2020 - 05.2024
- Greeted customers and provided friendly customer service.
- Adapted teaching methods according to the needs of individual learners or groups.
- Resolved customer complaints promptly and efficiently.
Manager
Jetstream
Phoenix, AZ
06.2023 - 01.2024
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to team members to maintain a collaborative work environment.
- Prioritized and organized tasks to efficiently accomplish service goals.
Driver
FedEx
Chandler, AZ
11.2023 - 12.2023
- Coordinated with dispatch and team members via radio or phone to share updates and receive instructions.
- Documented pickups and deliveries and submitted reports after shift.
- Inspected and verified packages at pickup and delivery points to ensure correct contents and undamaged items.
Baggage Handler
World Flight Services
Mesa, AZ
11.2022 - 06.2023
- Safely transfered baggage from aircraft to collection areas.
- Operated ground service equipment such as forklifts, belt loaders and container loaders.
- Assisted passengers with special needs by providing wheelchairs or other assistance devices.
Server
Cuff Downtown Bistro
Glendale, AZ
05.2019 - 01.2020
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
Flooring Technician
Eminent Renovations
Scottsdale, AZ
01.2018 - 05.2019
- Cut and trimmed flooring to suit specified areas before installation.
- Inspected completed installations for quality assurance purposes.
- Followed established safety procedures to minimize risk of injury and property damage.
Guest Service Representative
Grand Canyon University
Phoenix, AZ
12.2017 - 02.2018
- Answered questions from guests about events, venues, times.
- Assisted patrons with handicaps to appropriate seating.
- Greeted and assisted customers to foster positive experiences.
Shift Leader
Jamba Juice
Phoenix, AZ
05.2017 - 01.2018
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Monitored employee performance to ensure compliance with company policies and procedures.
Shift Leader
Glenfair Lanes
Glendale, AZ
01.2016 - 05.2017
- Coached team members to increase productivity and reduce workplace accidents.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Trained new employees on company policies, operational procedures, and customer service standards.
Team Member
Bowlmor AMF Centers
Phoenix, AZ
06.2015 - 11.2016
- Assisted with cleaning and maintenance of the bowling alley, including mopping floors, vacuuming carpets, polishing furniture, and stocking supplies.
- Assisted customers in setting up their bowling lanes, including placing bumpers for children.
- Resolved customer complaints in a polite and professional manner.
Team Member
Taco Bell
Phoenix, AZ
08.2014 - 06.2015
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Followed health department regulations regarding food storage temperatures and sanitation guidelines.
- Tailored orders to address customer allergies and gluten concerns.
Education
High School Diploma -
Lighthouse Christian Academy
Home School05-2016
Some College (No Degree) - General Education
Maricopa Community Colleges, Phoenix College
Phoenix, AZSkills
- Customer service
- Staff training
- Problem solving
- Conflict resolution
- Operational efficiency
- Staff supervision
References
References available upon request.
Timeline
Assistant Manager
Panda Express
05.2024 - Current
Driver
FedEx
11.2023 - 12.2023
Manager
Jetstream
06.2023 - 01.2024
Baggage Handler
World Flight Services
11.2022 - 06.2023
Assistant Manager
QuikTrip
01.2020 - 05.2024
Server
Cuff Downtown Bistro
05.2019 - 01.2020
Flooring Technician
Eminent Renovations
01.2018 - 05.2019
Guest Service Representative
Grand Canyon University
12.2017 - 02.2018
Shift Leader
Jamba Juice
05.2017 - 01.2018
Shift Leader
Glenfair Lanes
01.2016 - 05.2017
Team Member
Bowlmor AMF Centers
06.2015 - 11.2016
Team Member
Taco Bell
08.2014 - 06.2015
High School Diploma -
Lighthouse Christian Academy
Some College (No Degree) - General Education
Maricopa Community Colleges, Phoenix College
Similar Profiles
Javier GutierrezJavier Gutierrez
New Store Opening Manager at Panda Restaurant Group, Inc., Panda ExpressNew Store Opening Manager at Panda Restaurant Group, Inc., Panda Express
Bea Anne TrinidadBea Anne Trinidad
Shift Leader at Panda Restaurant Group, Inc., Panda ExpressShift Leader at Panda Restaurant Group, Inc., Panda Express
Ariana DiazAriana Diaz
Counter Helper at Panda Restaurant Group, Inc., Panda ExpressCounter Helper at Panda Restaurant Group, Inc., Panda Express
Rudy AlfonsoRudy Alfonso
General Manager at Panda Restaurant Group, Inc., Panda ExpressGeneral Manager at Panda Restaurant Group, Inc., Panda Express
Samantha SellaSamantha Sella
Sales Enablement Manager at Blackhawk NetworkSales Enablement Manager at Blackhawk Network