Joshua Runkle
Spring Grove,PA
Summary
Dynamic professional with a proven track record at United Rentals, adept in customer relationship building and leveraging exceptional product knowledge for sales excellence. Skilled in both consultative selling and problem-solving, ensuring customer satisfaction and revenue growth. Demonstrates outstanding organizational skills and a commitment to safety and quality, consistently achieving goals through teamwork and collaboration.
Overview
12
12
years of professional experience
Work History
Inside Sales Representative
United Rentals
York, PA
11.2022 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Set up new accounts, established customer credit and set up payment methods.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Negotiated prices, terms of sales and service agreements.
Construction Worker
From The Ground Up
Spring Grove, PA
10.2020 - 10.2022
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Operated power equipment to move materials and promote job efficiency.
- Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.
- Operated heavy machinery efficiently, ensuring timely progress on construction projects while minimizing risk of accidents or damage.
- Improved client satisfaction by delivering high-quality workmanship consistently, following up on feedback, and addressing concerns promptly.
- Enhanced client trust and project transparency by providing regular progress reports.
Welder
Gerard Daniel Worldwide
Hanover, PA
06.2012 - 03.2020
- Welded in flat, horizontal, vertical, and overhead positions.
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
- Fabricated shop parts directly from blueprints.
- Operated hoists, cranes, and power tools to dismantle equipment to find and remove defective parts.
- Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
- Utilized blueprints and diagrams to compare finished products against design specifications.
- Reduced workplace accidents through strict compliance with safety regulations and guidelines.
Education
Diploma -
Spring Grove Area High School
Spring Grove, PA06.2012
Skills
- Customer Service
- Attention to Detail
- Exceptional customer service
- Cheerful and energetic
- Product Knowledge
- Upselling and Cross Selling
- Customer Relationship Management
- Email and Phone Etiquette
- Driven
- Organized and Efficient
- Issue Resolution
- Data Entry
- Order Management
- Customer Relationship Building
- Client Relationship Management
- Goal Setting
- Closing Techniques
- Sales closing
- Cold-calling
- Payment Processing
- Warm Calling
- Multitasking Abilities
- Teamwork and Collaboration
- Active Listening
- Problem-Solving
- Time Management
- Organizational Skills
Timeline
Inside Sales Representative
United Rentals
11.2022 - Current
Construction Worker
From The Ground Up
10.2020 - 10.2022
Welder
Gerard Daniel Worldwide
06.2012 - 03.2020
Diploma -
Spring Grove Area High School