Joshua Ryan
Lehigh Acres,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, analytical problem-solving skills, and front end coordination. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to a multitude of problems.
Overview
6
6
years of professional experience
Work History
Customer Service Staff
Publix
13121 Paul J Doherty Pkwy Ft Myers, FL 33913
11.2017 - Current
- Coordinated front end operations when assigned to do so.
- Helped create and maintain a clean and safe work place that is up to Publix standards.
- Kept up on the inventory of our front end products by performing counts, helping to adjust the MASC (minimum acceptable shelf condition), and organizing backstock.
- Placed supply and cash orders for the store whenever needed.
- Called in work orders for technology that was out of service.
- Resolved issues with disgruntled customers.
- Handled cash accounting for the store via the in store accounting application.
- Helped train other associates on processes such as in store accounting, lottery, money services, and returns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained premier customer service with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Barron Collier High School
Naples, FL06.2020
Skills
- Cash handling
- In store accounting
- Front end coordination
- 6 years of experience providing premier service for all customers
- Taking inventory
- Ordering supplies
- Team oriented
- Able to work independently
Timeline
Customer Service Staff
Publix
11.2017 - Current
High School Diploma -
Barron Collier High School