Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Ryan

Lehigh Acres,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening, analytical problem-solving skills, and front end coordination. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to a multitude of problems.

Overview

6
6
years of professional experience

Work History

Customer Service Staff

Publix
11.2017 - Current
  • Coordinated front end operations when assigned to do so.
  • Helped create and maintain a clean and safe work place that is up to Publix standards.
  • Kept up on the inventory of our front end products by performing counts, helping to adjust the MASC (minimum acceptable shelf condition), and organizing backstock.
  • Placed supply and cash orders for the store whenever needed.
  • Called in work orders for technology that was out of service.
  • Resolved issues with disgruntled customers.
  • Handled cash accounting for the store via the in store accounting application.
  • Helped train other associates on processes such as in store accounting, lottery, money services, and returns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained premier customer service with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Barron Collier High School
Naples, FL
06.2020

Skills

  • Cash handling
  • In store accounting
  • Front end coordination
  • 6 years of experience providing premier service for all customers
  • Taking inventory
  • Ordering supplies
  • Team oriented
  • Able to work independently

Timeline

Customer Service Staff

Publix
11.2017 - Current

High School Diploma -

Barron Collier High School
Joshua Ryan