Paulina rakoczy
Tampa,FL
Summary
Early-career customer service staff member with experience in retail support, checkout operations, and service desk assistance. Known for friendly customer interaction, accurate cash and coupon handling, and timely issue resolution. Strong business communication and a calm demeanor support positive store experiences.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Customer Service Staff
Publix
Tampa, FL
02.2022 - Current
- Assisted customers at service desk with returns, exchanges, and account inquiries to ensure satisfaction.
- Greeted Publix shoppers, providing friendly service and product guidance to enhance the shopping experience.
- Answered customer calls and shared store information in clear, helpful language.
- Addressed customer inquiries and resolved complaints promptly to maintain a positive store environment.
- Handled cash, card, and coupon payments at checkout.
- Backed up cashiers during busy periods with fast, courteous service.
- Followed Publix policies for customer concerns and store procedures.
- Balanced cash safe securely at the end of each shift. at end of night and kept money logged and organized securely.
Education
Associate of Arts - Business
St. Petersberg College
Clearwater, FL05-2027
Skills
- Customer service
- Cash handling
- Conflict resolution
- Complaint handling
- Business communication
- Composed demeanor
Languages
Korean
Limited
English
Native/ Bilingual
Timeline
Customer Service Staff
Publix
02.2022 - Current
Associate of Arts - Business
St. Petersberg College