JOSHUA SAENZ
Tucson,Arizona
Summary
Healthcare professional ready to contribute to patient care excellence. Expertise in providing compassionate care and supporting medical staff in fast-paced environments. Reliable team player focused on adapting to evolving patient needs and delivering quality outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Tucson Medical Center
08.2022 - 06.2025
- Provide direct care for patients/residents with complex medical and psychiatric conditions, employing expertise to address diverse healthcare needs
- Monitor and record observations including patient's vital signs such as blood pressure, temperature, pulse rate, and respiration rate; document care provided, observations made, and patient responses in electronic health record
- Operate glucose monitoring equipment to obtain patient readings, promptly notifying appropriate healthcare personnel of any deviations
- Recognize and respond to subtle changes in behavioral shifts, mood alterations, skin pallor, and appetite variations by alerting appropriate nursing personnel and accurately documenting deviations in intake and output
- Assist with Activities of Daily Living (ADL) including helping patients with bathing, grooming, dressing, toileting, and feeding; assist patients with moving in and out of beds, chairs, or wheelchairs, and helping them with ambulation and transfers
- Assist patients in participating in therapeutic activities such as range of motion exercises, rehabilitation exercises, and recreational activities
- Manage disruptive patient behavior by appropriately intervening and requesting assistance from other healthcare staff, as needed
- Assist during medical emergencies by providing CPR, first aid, and facilitating communication with emergency medical services
- Assist with medical procedures by providing support to healthcare providers during procedures such as wound care, catheterization, colostomy care, skin care dressing, and specimen collection
- Educate patients and their families on self-care techniques, medication management, and disease prevention; provide emotional support and comfort to patients and their families during challenging times
- Verbally communicate patient information to the treatment team and actively engage in treatment team meetings to contribute to patient care planning
- Adhere to infection control protocols, including proper hand hygiene, use of personal protective equipment, and maintaining cleanliness in patient care areas; remove defective equipment and report hazards
- Preceptor and mentor to other patient care technicians; orient new hires to processes, duties, and the health care team, as appropriate within the scope of practice
- Hours per week: 36
Warehouse Team Member (Seasonal)
Amazon.com, Inc.
08.2020 - 06.2022
- Worked cooperatively with Amazon warehouse workers to select, pack, and ship customer orders accurately and on time
- Oversight and management of organizing stocks and maintenance of inventory
- Utilized inventory management software to accurately print and place shipping labels for client orders
- Hours per week: 30
Environmental Services Associate
Tucson Medical Center
01.2021 - 06.2021
- Cleansed sterile areas of the hospital; disposed of waste and bio-hazardous materials
- Maintained good working order of hospital equipment and supplies
- Performed terminal cleaning procedures of patient rooms and prepared rooms for new occupants; followed isolation procedures in isolation rooms
- Provided recommendations for painting, repairs, furnishings and furniture
- Relocated equipment and allocated space to improve sanitation, appearance and efficiency
- Hours per week: 40
Service Agent (Temporary Position)
American Red Cross
02.2020 - 08.2020
- Contacted blood donors to recruit for blood donation
- Utilized information from multiple computer systems simultaneously to target appropriate blood drives for donor
- Updated donor records as needed and recorded outcomes of calls.
- Scheduled appointments while providing a positive service experience to maximize donor show rates
- Developed a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates
- Hours per week: 40
Lab Specimen Prep Technician
Sonora Quest Laboratories
06.2018 - 11.2019
- Received biological specimens into the department and logged them into the company's computer system
- Entered and verified patient demographics, location, physician data, tests requested, time and date of collection, appropriate clinical information and all other pertinent data found on requisitions submitted
- Prepared samples for analytical testing; allocated and labeled specimens according to departmental procedures and practices
- Distributed specimens to the proper analytical area, and archived specimens after testing
- Hours per week: 40
Call Center Agent
CoWorx Staffing Services
04.2016 - 06.2018
- Provided effective and timely resolution for a wide range of inbound client inquiries via phone and online chat
- Performed basic data entry and account maintenance
- Utilized all resources and tools to troubleshoot and diagnose client issues
- Provided information on new items and add-ons to customer accounts
- Hours per week: 40
Customer Service Representative
VXI Global Solutions
07.2015 - 04.2016
- Provided support for inbound customer service calls
- Provided product and service information to customers
- Resolved customer issues using a consultative approach
- Proactively suggested additional products and/or services for additional incentive opportunities
- Hours per week: 40
Education
Associate of Applied Science -
Pima Medical Institute
Tucson, AZ05.2027
High School Equivalency (HSE) Certification -
Arizona Pathways - GED Testing
Tucson, AZ03.2018
Skills
- Computer Proficiency
- Electronic Health Record Proficiency - Hyperdrive Production
- Vital signs monitoring
- CPR certification
- Patient observation
- Infection control standards
- Basic life support
- Specimen collection
- Adaptable
- Data collection
- Qualified in patient transport
- Team collaboration
Certification
- 2022 - Patient Care Technician Certification
- 2022 - Basic Life Support (BLS) Certification
Timeline
Patient Care Technician
Tucson Medical Center
08.2022 - 06.2025
Environmental Services Associate
Tucson Medical Center
01.2021 - 06.2021
Warehouse Team Member (Seasonal)
Amazon.com, Inc.
08.2020 - 06.2022
Service Agent (Temporary Position)
American Red Cross
02.2020 - 08.2020
Lab Specimen Prep Technician
Sonora Quest Laboratories
06.2018 - 11.2019
Call Center Agent
CoWorx Staffing Services
04.2016 - 06.2018
Customer Service Representative
VXI Global Solutions
07.2015 - 04.2016
Associate of Applied Science -
Pima Medical Institute
High School Equivalency (HSE) Certification -
Arizona Pathways - GED Testing
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