Joshua Sahm
MARTINSBURG,WV
Summary
Customer-focused Retail Associate Manager known for productivity and efficient task completion. Specialize in inventory management, sales strategy development, and customer service excellence. Excel in communication, leadership, and problem-solving to enhance team performance and achieve sales targets.
Overview
7
7
years of professional experience
Work History
Retail Associate Manager
Connectivitysource
Frederick, MD
05.2023 - Current
- Managed daily store operations, including opening and closing procedures.
- Developed and implemented customer service standards to ensure a positive shopping experience.
- Monitored cash register transactions to ensure accuracy of funds collected.
- Delegated tasks to team members based on their strengths and abilities.
- Trained, supervised, and evaluated retail staff performance.
- Analyzed sales figures and developed strategies to increase revenue.
- Participated in weekly meetings with upper management teams.
- Ensured that all areas of the store were clean and properly maintained.
- Conducted periodic audits of the store for compliance with company policies and procedures.
Monitor
Weis Markets Inc
Ranson, WV
08.2017 - 04.2023
- Developed creative solutions for reducing costs associated with managing the cashier staff.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Maintained records of daily transactions including sales receipts, cash received, discounts issued.
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
Education
High School Diploma -
Jefferson High School
Shenandoah Junction, WV05-2015
Skills
- Operations Management
- Sales strategy development
- Sales monitoring
- Customer Engagement
- Delegation and Supervision
- Sales Coaching
- Merchandise Inspection
Timeline
Retail Associate Manager
Connectivitysource
05.2023 - Current
Monitor
Weis Markets Inc
08.2017 - 04.2023
High School Diploma -
Jefferson High School
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