Saquoya Massie-Gladney
Champaign,IL
Summary
Dynamic leader with proven expertise in operations management and sales coaching, honed at T-Mobile. Excelled in staff training and development, enhancing team performance and customer satisfaction. Skilled in strategic selling and problem-solving, significantly increasing sales through innovative techniques. Demonstrates exceptional professionalism and decision-making abilities, ensuring streamlined store operations and effective employee motivation.
Overview
12
12
years of professional experience
Work History
Retail Associate Manager
T-Mobile
Champaign,Il
03.2018 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and balancing registers at the end of each shift
- Streamlined store operations by organizing displays, maintaining cleanliness, and implementing efficient processes.
- Increased sales through effective upselling techniques and in-depth product knowledge.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Supported retail manager by identifying and leveraging partnerships that benefited community and store.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Resolved customer issues promptly, fostering positive relationships and ensuring repeat business.
- Provided exceptional customer service by actively listening to needs, building rapport, and offering tailored solutions.
Gas Station Manager
Meijer
Champaign, IL
09.2012 - 05.2018
- Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
- Enhanced customer satisfaction by implementing efficient service protocols and staff training.
- Oversaw staff recruitment and training processes, building a skilled workforce capable of handling diverse responsibilities effectively.
- Boosted employee morale by fostering a supportive work culture and recognizing outstanding performance regularly.
- Managed inventory levels to minimize waste and ensure product availability, improving operational efficiency.
Education
Diploma/GED -
LCA
Rantoul, ILSkills
- Register preparation
- Store operations
- Staff Training and Development
- Delegation and Supervision
- Operations Management
- Won SprintTacular first year at Sprint
- Sales Coaching
- Employee Scheduling
- Strategic selling
- Customer Service
- Multitasking
- Problem-solving abilities
- Decision-Making
- Team building
- Employee Motivation
- Professionalism
- Hiring and Onboarding
- Time management abilities
- Delegating Work
Timeline
Retail Associate Manager
T-Mobile
03.2018 - Current
Gas Station Manager
Meijer
09.2012 - 05.2018
Diploma/GED -
LCA