Amanda Rivera Salcedo
Somerset,NJ
Summary
Retail Assistant Manager with four years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.
Overview
11
11
years of professional experience
Work History
Retail Associate Manager
T-Mobile
03.2020 - Current
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Increased sales through effective upselling techniques and in-depth product knowledge.
- Collaborated with team members to achieve monthly sales targets and performance goals.
- Resolved customer issues promptly, fostering positive relationships and ensuring repeat business.
- Trained new employees on company policies, sales techniques, and customer service best practices.
Mobile Retail Expert
T-Mobile
03.2016 - 03.2020
- Enhanced customer experience by providing personalized mobile device recommendations based on individual needs and preferences.
- Boosted sales revenue by effectively demonstrating product features and benefits to potential customers.
- Resolved customer concerns promptly, ensuring a high level of satisfaction with mobile products and services.
- Maintained up-to-date knowledge of industry trends, new devices, and emerging technologies to provide informed guidance to customers.
Mobile Sales Expert
Best Buy
01.2013 - 03.2016
- Initiated strategic partnerships with local businesses to increase brand awareness and generate leads.
- Resolved customer issues professionally, ensuring timely escalation when necessary.
- Maintained sound knowledge of company product suites.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Master of Arts - Human Resources Management
Arizona Global Campus
Tucson, AZ11.2022
Bachelor of Arts - Public Relations And Marketing
Arizona Global Campus
Tucson, AZ11.2020
Skills
- Sales Coaching
- Promotional Planning
- Merchandise Inspection
- Register Preparation
- Operations Management
- Sales forecasting
- Promotions and marketing
- Store operations
- Team leadership
- Customer Retention
Accomplishments
Q2 Winner circle
Languages
Spanish
Professional Working
Timeline
Retail Associate Manager
T-Mobile
03.2020 - Current
Mobile Retail Expert
T-Mobile
03.2016 - 03.2020
Mobile Sales Expert
Best Buy
01.2013 - 03.2016
Master of Arts - Human Resources Management
Arizona Global Campus
Bachelor of Arts - Public Relations And Marketing
Arizona Global Campus