Joshua Samuels
Coppell,TX
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Texas Family Fitness
Coppell, TX
11.2021 - 09.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
- Consulted with customers to resolve service and billing issues.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Education
Associate of Science -
Dallas College
Dallas12-2022
Skills
- Conflict Resolution
- Customer Relations
- Adaptive team player
- Administrative Support
- Project management abilities
- System implementation
- Payment Processing
- Building rapport
- Customer consulting
Affiliations
- Fitness Enthusiast with a passion for exercise and the gym
References
References available upon request.
Timeline
Customer Service Representative
Texas Family Fitness
11.2021 - 09.2023
Associate of Science -
Dallas College