Joshua Sanabria
Federal Way,WA
Summary
An extensive background in administration and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams.
Overview
16
16
years of professional experience
Work History
Assistant Operations Manager
Emser Tile
10.2022 - 01.2023
- Responsible for ensuring that the daily operations of the branch run smoothly and in accordance to company standards
- Stayed on top of competition, supporting sales and marketing activities, providing Operational leadership in Inventory Management, Loss Prevention, Risk Management, Customer Service, and Order Management
- Training and developing the customer service and warehouse staff, and monitoring branch expenses.
- Established strong relationships with vendors/customers negotiating favorable contracts for goods and services while maintaining quality standards.
- Reduced operational costs through the implementation of cost-saving initiatives and process improvements.
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
CSR - Customer Service Representative
Emser Tile
07.2021 - 08.2022
- Responsible for Assisting Customers at the counter, in the showroom and in the warehouse
- Supports the branch in all aspects of internal and external customer service and support for the operation.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
Co-Manager/Store Manager
Hobby Lobby
11.2017 - 01.2021
- I run operations throughout the store, this entails a wide variety of tasks including: Scheduling, being knowledgeable in every department, Ordering, Giving directives, Conducting interviews, Hiring/Firing, Helping do Store Sets, Building an effective team, Coaching, Strategizing, Planning, Marketing, building various displays to improve sell through, increase turns, and look appealing to customers.
- Stocking, Rearranging, Organizing, Condensing, Cashiering, Inventory, Audits, Communication, Opening/Closing Procedures, Emergency Procedures, Conducting Meetings.
- Know every aspect of the store.
- Enhanced store performance by implementing effective sales strategies and optimizing merchandising layouts.
- Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
Assistant Store Manager
WinCo Foods
06.2014 - 09.2017
- Scheduling, merchandising, working with vendors, managing displays, bridge buying, cross-merchandising, scan backs, inventory management, employee relations, recruiting, hiring, coaching and correcting, training, labor management, task force for new store openings, freight crew (grave-yard shift management), conduct meetings, overseeing and maintaining good relationships with department heads, customer service, and customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
Manager's Apprentice
WinCo Foods
01.2013 - 06.2014
- Had detailed training which required me working in every department, with all of the department heads
- Having an overview of the store, knowing solutions to emergency situations, ordering, using the AS400, scheduling, hiring, working various shifts
- Hitting O.R., and preparation for a FINAL Exam which grants the next promotion into a Store's Assistant Manager.
Cashier/GroceryFloor/Lead Clerk
WinCo Foods
11.2006 - 06.2013
- Started as a cashier, with the duties of being the last point of sale, providing World Class Customer Service to our customers, working with coworkers to prevent theft, and working up to the grocery floor
- This entailed building displays, assisting customers, making sure displays were full, neat and clean
- As well as answering calls for pick ups and price checks
- I was promoted to Lead clerk, a leadership position, depending on the shift would require different duties, these included, checking/filling displays, managing calls/breaks, answering questions, helping customers find products, ordering and all of the previous mentioned duties.
Education
High school diploma -
Decatur High School
Federal Way, WA06.2006
Skills
- Management
- Talent Acquisition
- Process Improvement
- Cost Analysis and Savings
- Performance Tracking
- Purchasing and Planning
Timeline
Assistant Operations Manager
Emser Tile
10.2022 - 01.2023
CSR - Customer Service Representative
Emser Tile
07.2021 - 08.2022
Co-Manager/Store Manager
Hobby Lobby
11.2017 - 01.2021
Assistant Store Manager
WinCo Foods
06.2014 - 09.2017
Manager's Apprentice
WinCo Foods
01.2013 - 06.2014
Cashier/GroceryFloor/Lead Clerk
WinCo Foods
11.2006 - 06.2013
High school diploma -
Decatur High School