Joshua Sands
Summary
Bringing 20 years of expertise in sales, service, and nonprofit management, dedicated to fostering robust relationships and enhancing business strategy.
Overview
2026
2026
years of professional experience
Work History
Inventory and Delivery Manager
Mike Thompsons RV
2025 - Current
- Performed an orientation class that familiarizes new owners with their new purchase, answering all questions they have regarding maintenance and functionality.
- Managed delivery schedules and logistics for recreational vehicle distribution.
- Coordinated with vendors to ensure timely receipt of inventory.
- Supervised a team to optimize delivery operations and customer service.
- Implemented process improvements to enhance delivery efficiency.
- Developed training programs for new delivery staff on procedures and safety.
- Collaborated with sales teams to align delivery timelines with customer expectations.
Service Drive Manager, Service Advisor, Trade Up Manager
Subaru of San Bernardino
2019 - 2025
- As Service Drive Manager, I led a team of service advisors to increase the metrics set by management.
- The service department went from the worst CSI in the district to a consistently top-performing dealer.
- Responsible for all operations of the service department, including profitability, CSI, employee management, and customer engagement.
- As a result of coaching, mentoring, and managing customer experience, sales increased in three primary areas: Gross Labor Sales, CPHRO, and ELR.
- As a service advisor, I regularly met and exceeded sales goals set by management.
- Consistently ranked above dealership and corporate CSI standards.
- Ranked in the top 90-100% of service advisors in the LAX zone.
- As a Loyalty Manager, I helped existing Subaru owners upgrade to a new vehicle by building relationships with service customers and service advisors.
Non Profit Leadership
Aspire Network
2006 - 2019
- Raised hundreds of thousands of dollars in funding for underprivileged youth.
- Led multiple teams of employees and volunteers to achieve organizational and personal growth through coaching, mentoring, and counseling.
- Designed, developed, and implemented a comprehensive, year-round teaching and mentorship program that served hundreds of young people annually.
- Expanded community relations by establishing partnerships with local schools, and growing mobile outreach programs in conjunction with the County Housing Authority to benefit low-income neighborhoods.
Education
Masters Candidate Organizational Leadership - Organization Leadership
University of Redlands
Redlands, CAB.S. Business Administration - Business
Hope International University
Fullerton, CASkills
- Customer relationship management
- Team leadership
- Process improvement
- Stakeholder management
- Project management
- Coaching and mentoring
- Employee training
- Public speaking
- Crisis management
- Teaching
Timeline
Inventory and Delivery Manager
Mike Thompsons RV
2025 - Current
Service Drive Manager, Service Advisor, Trade Up Manager
Subaru of San Bernardino
2019 - 2025
Non Profit Leadership
Aspire Network
2006 - 2019
Masters Candidate Organizational Leadership - Organization Leadership
University of Redlands
B.S. Business Administration - Business
Hope International University