Joseph Urquieta
La Mirada,CA
Summary
Dynamic professional with a proven track record at Mike Thompsons Rv Superstores, enhancing online sales through innovative strategies and superior customer service. Expert in team leadership and online sales techniques, I excel in boosting customer satisfaction and repeat business. Demonstrated ability to multitask and maintain attention to detail, ensuring high-quality outcomes in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Internet Sales Manager
Mike Thompsons Rv Superstores
03.2014 - 05.2024
- Responded to internet inquiries and phone calls in timely matter.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Provided superior and individualized customer service.
- Increased repeat business by developing loyalty program for online customers.
Senior Server
Rainforest Cafe Disney Springs
03.2012 - 12.2014
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed food resources, memorized orders, and coordinated customer service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained clean and organized workstations, promoting a professional atmosphere for both colleagues and guests.
Pharmacy Technician
Walgreens
01.2013 - 08.2014
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Food Expeditor
Elephant Bar
10.2005 - 05.2012
- Trained new expeditors and food runners according to company policies and standards.
- Assisted preparation of food plates, overseeing quality, and appearance.
- Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
- Increased order accuracy through effective communication between front-of-house and back-of-house teams.
Education
Business Communications
Cal State Long Beach
Long Beach, CACerritos College
Norwalk, CAHonors -
Santa Fe High School
Santa Fe Springs, CA06.2003
Skills
- Team Leadership Qualities
- Online sales techniques
- Appointment Scheduling
- Inbound Call Management
- Problem-Solving
- Customer Service
- Teamwork and Collaboration
- Attention to Detail
- Multitasking Abilities
- Reliability
- Excellent Communication
- Active Listening
Timeline
Internet Sales Manager
Mike Thompsons Rv Superstores
03.2014 - 05.2024
Pharmacy Technician
Walgreens
01.2013 - 08.2014
Senior Server
Rainforest Cafe Disney Springs
03.2012 - 12.2014
Food Expeditor
Elephant Bar
10.2005 - 05.2012
Business Communications
Cal State Long Beach
Cerritos College
Honors -
Santa Fe High School
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