Joshua Santiago
Kissimmee,FL
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Overview
3
3
years of professional experience
Work History
Host
The Boat House Restaurant
Orlando, FL
04.2024 - Current
- Greeted guests upon arrival and provided them with menus.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Served as point-of-contact for resolving guest complaints or special requests.
- Resolved conflicts between customers when necessary.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Contributed to team efforts by accomplishing related tasks as needed.
Front of House
Panda Express Restaurant
Kissimmee, FL
05.2021 - 12.2023
- Collaborated with front of house staff to ensure timely delivery of orders, enhancing customer satisfaction.
- Maintained cleanliness and organization in all front of house areas to uphold brand standards.
- Assisted in training new front of house staff members on proper procedures for greeting customers, taking orders, serving meals and cleaning up after guests.
- Communicated effectively with front-of-house staff regarding customer orders so that they could be fulfilled quickly and efficiently.
- Maintained cleanliness of warehouse by sweeping, mopping, and organizing shelves.
Education
High School Diploma -
Poinciana High School
Kissimmee, FL05-2023
Associate of Science -
Valencia Community College
Kissimmee Skills
- Team Collaboration
- Reservations
- Customer Service
- Professional Appearance
- Telephone reception
- Seating arrangements
Languages
Spanish
Limited
Timeline
Host
The Boat House Restaurant
04.2024 - Current
Front of House
Panda Express Restaurant
05.2021 - 12.2023
High School Diploma -
Poinciana High School
Associate of Science -
Valencia Community College
Similar Profiles
McKenna SayerMcKenna Sayer
Server at The Boat House RestaurantServer at The Boat House Restaurant
Rachel BestRachel Best
Restaurant Hostess at The Boat House RestaurantRestaurant Hostess at The Boat House Restaurant
TYREAK FRANCISTYREAK FRANCIS
Front Desk Agent at Cottages at the Boat Basin & The Jared Coffin HouseFront Desk Agent at Cottages at the Boat Basin & The Jared Coffin House