Summary
Overview
Work History
Education
Skills
Websites
Certification
Locations
Timeline
Generic

Joshua Seeley

Wilmington,USA

Summary

Operations Manager with extensive experience at Amazon Air, specializing in process optimization and effective cross-team collaboration. Successfully reduced missed DEA rates through targeted strategic improvements. Recognized for excellence in customer service and development of training programs, fostering a culture of safety and operational efficiency.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Operations Manager II

AMAZON AIR
Wilmington, OH
06.2020 - Current
  • Company Overview: Results-driven Area Manager at KILN with a proven track record of operational excellence.
  • Successfully implemented Directed collector system, elevating KILN to top network performance.
  • Reduced PS missed DEA to 2.23% through strategic process improvements and decreased DPMO from 18,000 to 13,000-15,000.
  • Led cross-functional initiatives with RME controls team to optimize slam station performance and reduce no-read issues across multiple sites (DEN3, DEN4, AGS1, and GYR1).
  • Collaborated with peers to optimize building costs and achieved consistent building TPH improvements for 8 consecutive weeks.
  • Demonstrated strong leadership in talent development by successfully mentoring 7 tier 1 associates to tier 3 positions and preparing a tier 3 associate for L4 advancement.
  • Currently pursuing Bar Raiser certification with 24 completed interviews across various hiring levels.
  • Actively promotes diversity and inclusion through implementing equitable training opportunities and transparent application processes in problem-solving roles.
  • Results-driven Area Manager at KILN with a proven track record of operational excellence.

Lead Ramp Agent

DAL GLOBAL SERVICES LLC
Pensacola, FL
10.2019 - 05.2020
  • Diligently monitored safety concerns and conducted thorough pre- and post-flight aircraft inspections, promptly documenting, and communicating findings.
  • Overseeing teams of 6 loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 6 daily flights.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.

Owner/Operator

SEELEY SPECLIATY SERVICES
Pensacola, FL
08.2017 - 10.2019
  • Managed Airbnb service in 3 apartments, ensuring clean and safe lodging options for 1-4 guests daily 365 days per year.
  • Held 4-star rating or higher at all times.
  • Served as Office Administrator for Allstate Insurance Group of 5 insurance agents.
  • Answered phones, took messages, and was front-line person for all customers calling in.
  • Assist customers with any questions or concerns.
  • Call future clients to help set them up with starting quotes and help assist agents in wrapping up new acquisitions.
  • Worked daily with Microsoft office; Excel, Word, and Outlook to help deliver exemplary customer service when handling various administrative tasks.

Food and Beverage Manager

PREMIER ISLAND MANAGEMENT GROUP
Pensacola Beach, FL
03.2015 - 08.2017
  • Delivered 5-star customer service to 50-75 guests sitting poolside daily.
  • Completing over $80,000 sales in less than 9 months.
  • Provided leadership to team of 40 people as banquet captain helping with setup, service, and cleanup of various events, including weddings, anniversaries, fundraisers, and award ceremonies.
  • Collaborated with CEO and CFO to create dining experience on Gulf Beach of resort with budget of $60,000.
  • Responsible for purchasing all equipment, building job descriptions, and designing menus.
  • Overseen onboarding of 20 servers, 5 cooks, and 2 supervisors.
  • Doubling previous year’s sales first season open.

Education

Associate of Science - Engineering (Pre-Engineering)

Colorado Mesa University
Grand Junction
01.2012

Skills

  • Customer service excellence
  • Process optimization
  • Cross-team collaboration
  • Problem solving
  • Workplace safety
  • Training and development
  • Learning strategies
  • Critical thinking
  • Microsoft Office proficiency
  • Performance management

Certification

  • ATI - SLP, PSA, & DG IATA Cat 10, 06/01/23
  • ABX Air – SLP, PSA, & DG IATA Cat 10, 06/01/23
  • Atlas Air - GSC & Weight and Balance CAT II, 10/01/22
  • Sun Country Airlines - GSC & Sable Load Planner, 04/01/23

Locations

  • Wilmington, OH, 45177
  • Polk City, FL, 33868

Timeline

Operations Manager II

AMAZON AIR
06.2020 - Current

Lead Ramp Agent

DAL GLOBAL SERVICES LLC
10.2019 - 05.2020

Owner/Operator

SEELEY SPECLIATY SERVICES
08.2017 - 10.2019

Food and Beverage Manager

PREMIER ISLAND MANAGEMENT GROUP
03.2015 - 08.2017

Associate of Science - Engineering (Pre-Engineering)

Colorado Mesa University

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