Mariely Mesa
New Carrollton,MD
Summary
Bilingual and detail-oriented professional with a Bachelor’s degree in Sociology/Criminal Justice and diverse work experience in customer service, administration, and logistics. Skilled in managing sensitive information, supporting team operations, and promoting inclusive environments. Proven ability to adapt quickly, work independently or in a team, and communicate effectively. Seeking an opportunity in a Criminal Justice or Human Resources position to utilize my skills in organizational support, problem-solving, and client service.
Overview
7
7
years of professional experience
Work History
Ramp Agent
Amazon Air
Baltimore, MD
10.2021 - Current
- Coordinated loading and unloading of air cargo while maintaining safety compliance
- Collaborated with team leads to manage daily logistics operations
- Developed strong organizational and time management skills in a fast-paced setting
Work-Study Student
Averett University Mary B. Blount Library
Danville, VA
08.2020 - 05.2021
- Assisted students with research tools and library resources
- Managed inventory and tracked material check-ins/outs
- Supported administrative duties including data entry and scheduling
Work-Study Student
Averett University Football Manager Assistant
Danville, VA
03.2020 - 05.2020
- Assisted coaching staff with team logistics and event coordination
- Managed equipment inventory and field set-up
Averett University Student Intern
Danville Police Department
Danville, VA
09.2019 - 11.2019
- - Assisted with administrative case management and documentation
- - Supported officers with community outreach initiatives
- - Maintained confidentiality while handling sensitive information
- - Observed department operations, gaining insight into law enforcement procedures
Floor Associate (Seasonal)
Spirit Halloween
Danville, VA
09.2019 - 11.2019
- Provided customer service and maintained sales floor organization
- Processed transactions and assisted with store setup and breakdown
Host
Olive Garden Italian Restaurant
Danville, VA
11.2018 - 05.2019
- Managed guest seating and reservations in a high-volume restaurant
- Provided excellent customer service and resolved guest concerns
Education
Bachelor’s Degree - Sociology, Criminal Justice
Averett University
Danville, VA05.2021
High School Diploma -
High Point High School
Beltsville, MD08.2017
Skills
- Case documentation and record management
- Conflict resolution and de-escalation
- Human resources support and social media management
- Remote collaboration tools
- Microsoft Office Suite
- Time management and organization
- Community outreach and volunteer leadership
- Bilingual: English and Spanish
Leadership & Volunteer Roles
- Social Media Coordinator, Love Danville Board
- Social Media Manager, Residence Hall Association E-Board
- Community Member, Sister 4 Sister Program
- Averett University Black Student Union Member
Timeline
Ramp Agent
Amazon Air
10.2021 - Current
Work-Study Student
Averett University Mary B. Blount Library
08.2020 - 05.2021
Work-Study Student
Averett University Football Manager Assistant
03.2020 - 05.2020
Averett University Student Intern
Danville Police Department
09.2019 - 11.2019
Floor Associate (Seasonal)
Spirit Halloween
09.2019 - 11.2019
Host
Olive Garden Italian Restaurant
11.2018 - 05.2019
Bachelor’s Degree - Sociology, Criminal Justice
Averett University
High School Diploma -
High Point High School
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