Nichole Hendrix-Waddell
Chandler,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Ramp Agent
Piedmont
Phoenix, Arizona
01.2026 - Current
- Loaded and unloaded baggage from aircraft using ground support equipment.
- Maintained safe and efficient ramp operations in compliance with regulations.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
Caregiver
Endeavor hcbs
Mesa, Arizona
01.2026 - Current
- Collaborated with team members to develop individualized care plans.
- Engaged residents in recreational activities to promote social interaction.
- Documented daily care notes accurately and efficiently for record-keeping.
Benefit Counselor
Aon
09.2025 - 11.2025
- Deliver personalized support to clients navigating benefits options, ensuring clear understanding and satisfaction.
- Guide employees through open enrollment processes, maintaining accuracy and compliance.
- Resolve benefit-related inquiries with professionalism and attention to detail, contributing to improved client satisfaction scores.
- Maintain current knowledge of policies and regulations to provide accurate information to clients.
Caregiver
Cornerstone
Mesa, AZ
05.2025 - 08.2025
- Provided empathetic, client-centered service to individuals requiring daily living assistance.
- Documented care activities and client progress with precision, improving communication across care teams.
- Collaborated with healthcare professionals and family members to enhance client outcomes.
Dispatcher
Metropolis
Essington, PA
05.2024 - 02.2025
- Coordinated daily transportation schedules, managing over 50 trips per day with accuracy and timeliness.
- Maintained open communication between clients, drivers, and management to ensure smooth operations.
- Improved workflow efficiency by 30% through proactive problem-solving and process optimization.
Babysitter
Private Family
Swarthmore, PA
04.2024 - 11.2024
- Provided attentive, safety-focused care and maintained positive relationships with parents and children.
- Communicated effectively with families, ensuring trust and consistency in routines.
- Fostered a nurturing environment, supporting emotional and developmental needs.
Dispatcher
Delgo Community Transit
Eddystone, PA
04.2023 - 02.2024
- Coordinated daily transportation schedules and maintained accurate dispatch logs.
- Provided timely communication and support between drivers and passengers.
- Contributed to a 15% improvement in client satisfaction through reliable service delivery.
Receptionist
Oral Surgery Associates
West Chester, PA
12.2022 - 04.2023
- Served as the first point of contact for patients, ensuring a welcoming and efficient front desk experience.
- Managed appointment scheduling, insurance verification, and patient data with 98% accuracy.
- Improved patient satisfaction and reduced wait times by streamlining front-office operations.
Skills
- Call Handling
- Conflict Resolution
- Client Relations
- Empathetic Communication
- Complaint Resolution
- Documentation
- CRM & Scheduling Systems
- Data Entry
- Dispatch Coordination
- Record Management
- Insurance Verification
- Scheduling
- Team Collaboration
- Multitasking
- Time Management
- Adaptability
- Quick Learner
Certification
CPR / First Aid Certified, National CPR Foundation, 12/31/25
Timeline
Ramp Agent
Piedmont
01.2026 - Current
Caregiver
Endeavor hcbs
01.2026 - Current
Benefit Counselor
Aon
09.2025 - 11.2025
Caregiver
Cornerstone
05.2025 - 08.2025
Dispatcher
Metropolis
05.2024 - 02.2025
Babysitter
Private Family
04.2024 - 11.2024
Dispatcher
Delgo Community Transit
04.2023 - 02.2024
Receptionist
Oral Surgery Associates
12.2022 - 04.2023