Joshua Segura
Las Vegas,NV
Summary
Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers.
Banquet Bartender dedicated to team success and willing to assist with all aspects of event preparation and breakdown. Successful at tending bar, managing customer requests and resolving conflicts calmly. Skilled Food and Beverage professional with strong background in restaurant, bar, catering and event serving. Prepares garnishes and sets up bars for special events. Advanced mixology knowledge, including craft cocktails and signature drinks.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bartender
Planet Hollywood casino
02.2012 - Current
- Prepared for events by setting up bar, stocking supplies, and arranging tables.
- Responded to guest questions and requests with friendly and knowledgeable service.
- Set up glassware, liquor, and other necessary supplies for special events.
- Collaborated with banquet staff to ensure seamless event execution, resulting in increased client satisfaction and repeat business.
- Enhanced guest satisfaction by providing exceptional bartending services and maintaining a clean, organized bar area.
- Run 1 to 4 bars in a function
Banquet Bartender
Caesars Entertainment
08.2010 - Current
- Prepared for events by setting up bar, stocking supplies, and arranging tables.
- Responded to guest questions and requests with friendly and knowledgeable service.
- Set up glassware, liquor, and other necessary supplies for special events.
- Collaborated with banquet staff to ensure seamless event execution, resulting in increased client satisfaction and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Poured and prepared mixed drinks around 100 times per function
Online Grocery Pickup
Instacart Shoppers
05.2021 - 10.2023
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Tracked substitutions and informed customers of changes.
- Maintained high satisfaction ratings by completing orders quickly and accurate selections for customers.
Education
Bartending Certificate - Bartending
Culinary Academy of Las Vegas
Las Vegas, NV06.2016
High School Diploma -
Harcourt Learning
Penn, PA12.2002
Skills
- Customer Engagement
- Flexible scheduling
- Order Accuracy
- Complaint resolution
- Customer Service
- Efficient multitasking
- Setting up tables
- Preparing for events
- Active Listening
- Customer Assistance
Certification
- Driver's License
- Bartender License
- Food Handler Certification
Timeline
Online Grocery Pickup
Instacart Shoppers
05.2021 - 10.2023
Bartender
Planet Hollywood casino
02.2012 - Current
Banquet Bartender
Caesars Entertainment
08.2010 - Current
- Driver's License
- Bartender License
- Food Handler Certification
Bartending Certificate - Bartending
Culinary Academy of Las Vegas
High School Diploma -
Harcourt Learning
Similar Profiles
MANUSSAWEE CLEMITMANUSSAWEE CLEMIT
Table Games Dealer at Planet Hollywood Resort & CasinoTable Games Dealer at Planet Hollywood Resort & Casino
Monica Hermans, RRTMonica Hermans, RRT
Cage Cashier at Planet Hollywood Resort & CasinoCage Cashier at Planet Hollywood Resort & Casino
Sherry HellenSherry Hellen
Beverage Server at Planet Hollywood Hotel CasinoBeverage Server at Planet Hollywood Hotel Casino