Joshua Sheppard
Laramie
Summary
Operations-focused manager with experience leading teams, coordinating daily operations, and supporting organizational goals in fast-paced environments. Strong analytical foundation through advanced coursework in statistics, data analysis, and quantitative problem solving. Skilled in scheduling, communication, Microsoft Office, process improvement, and attention to detail.
Overview
4
4
years of professional experience
Work History
Manager
Freddy's Frozen Custard
08.2022 - 06.2026
- Supervise and coordinate daily operations for a team of 8–12 employees.
- Communicate with employees, management, vendors, and customers to resolve issues and maintain workflow.
- Maintain accurate records, cash management procedures, and operational documentation.
- Train and mentor new employees on company procedures and performance expectations.
- Handle sensitive employee and operational information with professionalism and discretion.
- Support leadership by monitoring performance and recommending process improvements.
Education
Bachelor of Science - Statistics, Computer Science
University of Wyoming
Laramie, WY09-2026
Skills
- Administrative & Operations: Calendar Coordination, Team Leadership, Scheduling, Task Prioritization, Meeting Coordination, Time Management
- Technology: Microsoft Excel, Word, Outlook, PowerPoint, R, RStudio, C
- Professional: Communication, Confidentiality, Problem Solving, Collaboration, Attention to Detail
- Analytical Skills: Quantitative Problem Solving, Statistical Analysis, Data Interpretation, Process Evaluation, Spreadsheet Analysis, Trend Identification, Research and Reporting
Timeline
Manager
Freddy's Frozen Custard
08.2022 - 06.2026
Bachelor of Science - Statistics, Computer Science
University of Wyoming