Joshua Sims
Miami,AZ
Summary
Skilled in problem-solving, I excel in high-pressure environments, evidenced by increased loyalty at Asplundh Tree Experts. My background in team development and critical thinking has driven project success and efficiency improvements. I bring a track record of fostering positive experiences and achieving significant outcomes. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure any position available. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
AutoZone
08.2024 - Current
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Foreman/Tree Arborist
Asplundh Tree Expert
03.2021 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Proven ability to learn quickly and adapt to new situations.
- Drove equipment from one site to another to deliver tools and complete jobs.
- Reviewed daily production schedules to inform effective prioritization and delegation of tasks.
- Trained new employees in accordance with LCQS and OSHA standards
- Tree felling and trimming using bucket truck and chain saws.
Foreman
Slv Boom and Pipe
05.2018 - 03.2021
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
- Installed, moved and repaired center pivot sprinklers using welders, boom trucks and backhoes
Customer Service Representative
Big R
10.2017 - 05.2018
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Certificate of Technical Studies - Diesel Technology
Trinidad State Jr College
Alamosa05.2005
Skills
Problem-solving abilities
Active Listening
Critical Thinking
Problem Resolution
Follow-up skills
Documentation
Team Development
Appointment Scheduling
Hobbies
Avid outdoorsman who loves 4 wheeling, hunting, fishing and boating.
Timeline
Customer Service Representative
AutoZone
08.2024 - Current
Foreman/Tree Arborist
Asplundh Tree Expert
03.2021 - 08.2024
Foreman
Slv Boom and Pipe
05.2018 - 03.2021
Customer Service Representative
Big R
10.2017 - 05.2018
Certificate of Technical Studies - Diesel Technology
Trinidad State Jr College