Joshua Singerman
Cincinnati,OH
Summary
Motivated customer service professional with experience in building relationships and resolving issues. Known for effective communication and teamwork, contributing to improved customer retention and overall store performance.
Dedicated customer service representative with a proven track record in conflict resolution and active listening, enhancing customer loyalty and satisfaction.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Dynamic customer service representative skilled in critical thinking and problem resolution. Committed to fostering customer loyalty and enhancing team collaboration to achieve business objectives.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Target
Springdale, OH
09.2025 - Current
- Assisted customers with product inquiries and resolved issues efficiently.
- Processed transactions accurately using point-of-sale systems.
- Maintained a clean and organized sales floor to enhance customer experience.
- Collaborated with team members to fulfill stock replenishment tasks promptly.
- Provided exceptional service by actively listening to customer needs and concerns.
- Adapted quickly to changes in store promotions and product placements.
- Contributed to achieving store goals through effective communication and teamwork.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Delivery Driver
Marco's Pizza
Maineville, OH
01.2022 - 03.2024
- Delivered pizzas efficiently while maintaining product quality and customer satisfaction.
- Navigated routes effectively to ensure timely deliveries and minimized delays.
- Assisted in training new drivers on delivery procedures and safety protocols.
- Managed cash transactions accurately during payments and reconciled at shift end.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Delivery Driver/Manager in Charge
Papa John's Pizza
Cincinnati, OH
05.2000 - 08.2017
- Delivered pizzas promptly, ensuring customer satisfaction and adherence to company standards.
- Operated delivery vehicles safely, adhering to traffic laws and company policies.
- Managed cash transactions accurately while maintaining a balanced cash drawer.
- Communicated effectively with customers regarding order status and delivery times.
- Trained new drivers on best practices for navigation and customer service excellence.
- Managed customer inquiries and complaints in polite and professional manner.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Bachelor of Science - Marketing/Business Administration
Northern Kentucky University
Newport, KY05-2026
Associate of Arts - Marketing/Business Administration
Cincinnati State Technical And Community College
Cincinnati, OH12-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Conflict resolution
- Building rapport
- Assertiveness
Languages
Spanish
Professional Working
English
Native or Bilingual
Hebrew
Limited Working
Timeline
Customer Service Representative
Target
09.2025 - Current
Delivery Driver
Marco's Pizza
01.2022 - 03.2024
Delivery Driver/Manager in Charge
Papa John's Pizza
05.2000 - 08.2017
Bachelor of Science - Marketing/Business Administration
Northern Kentucky University
Associate of Arts - Marketing/Business Administration
Cincinnati State Technical And Community College