Joshua Smith
Cincinnati,OH
Summary
Accomplished Process Assistant and Ramp Agent with a proven track record at Amazon and DHL, adept in Safety Management and Workflow Management. Excelled in mentoring staff for career advancement, optimizing staffing levels, and enhancing operational efficiency. Skilled in cargo equipment operation and safety protocols, significantly contributing to workplace safety and process improvements.
Overview
4
4
years of professional experience
Work History
Process Assistant
Amazon
04.2022 - Current
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Managed filing system, entered data and completed other clerical tasks.
Ramp Agent
Amazon
07.2021 - Current
- Efficiently operated ground service equipment, such as tugs, push backs, and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
Ramp Agent
DHL
10.2020 - 07.2021
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
Education
High School Diploma -
Scott High School
Taylor Mill, KY06.2016
Skills
- Safety Management
- Workflow Management
- Assignment Delegation
- Management Support
- Paperwork Processing
- Schedule Coordination
- Ramp service
- Cargo Equipment Operation
Timeline
Process Assistant
Amazon
04.2022 - Current
Ramp Agent
Amazon
07.2021 - Current
Ramp Agent
DHL
10.2020 - 07.2021
High School Diploma -
Scott High School