Joshua Smtih
Carnegie,PA
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
14
14
years of professional experience
Work History
Operations Manager
Snow And Ice Management
Pittsburgh, PA
09.2020 - 09.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Oversaw day-to-day operations of large teams across several sites.
- Provided direction and guidance to internal teams in order to achieve goals.
Operations Coordinator
Conco Services LLC
Verona, PA
09.2016 - 08.2020
- Organize crews/ oversee job operations for nearly 200 crew members globally in power plants, industrial facilities, and nuclear power plants from start to finish.
- · Perform condenser maintenance, tube repair, non-destructive testing, and leak testing in power plants globally
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
- Oversaw day-to-day operations of large teams across several sites.
- Identified and resolved unauthorized, unsafe or ineffective practices.
Service Advisor
North Hills Toyota
Pittsburgh, PA
05.2016 - 08.2016
- Responded to customer needs through competent customer service and prompt problem-solving.
- Greeted customers and helped with product questions, selections and purchases.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Answered telephone and email inquiries from potential customers.
- Completed registration paperwork and sales documentation.
Assistant Service Manager
Burgunder Dodge All-star Car Care
Pittsburgh, PA
05.2007 - 04.2016
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and offer available solutions.
- Developed vehicle service repair plans and obtained customer consent to proceed.
- Identified mechanical problems and determined best solutions for correction.
Education
Bachelor of Science -
Slippery Rock University of Pennsylvania
Slippery Rock, PA05.2014
Skills
- Customer Service
- Team Leadership
- Professionalism
- Creative Problem Solving
- Multitasking and Prioritization
- Attention to Detail
- Communication
Timeline
Operations Manager
Snow And Ice Management
09.2020 - 09.2021
Operations Coordinator
Conco Services LLC
09.2016 - 08.2020
Service Advisor
North Hills Toyota
05.2016 - 08.2016
Assistant Service Manager
Burgunder Dodge All-star Car Care
05.2007 - 04.2016
Bachelor of Science -
Slippery Rock University of Pennsylvania
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