Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Joshua Strickland

West Monroe,LA

Summary

Dynamic Medical Receptionist with extensive experience at Pediatric Associates, excelling in patient scheduling and insurance verification. Proven ability to enhance patient satisfaction through compassionate service and effective front desk operations. Strong adherence to HIPAA compliance ensures confidentiality, while excellent communication skills foster lasting patient relationships.

Overview

6
years of professional experience

Work History

Pediatric Associates

Medical Receptionist
04.2023 - Current

Job overview

  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.

Affinity Health Group

Medical Receptionist
05.2021 - 09.2024

Job overview

  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.

Walmart

Customer Service Representative
03.2019 - 05.2021

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Louisiana Delta Community College
Monroe, LA

High School Diploma
06-2016

University Overview

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Patient scheduling
  • Patient registration
  • HIPAA compliance
  • Insurance verification

Interests

  • Music
  • Fashion
  • Creative Writing

Timeline

Medical Receptionist
Pediatric Associates
04.2023 - Current
Medical Receptionist
Affinity Health Group
05.2021 - 09.2024
Customer Service Representative
Walmart
03.2019 - 05.2021
Louisiana Delta Community College
High School Diploma

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Joshua Strickland