Joshua Sugatan
Fremont,CA
Summary
Proven track record in enhancing customer retention and satisfaction at General Nutrition Center, GNC, through expert problem-solving and interpersonal communication. Excelled in teamwork, driving sales success by staying abreast of industry trends. Skilled in POS system operations, consistently achieving efficient transaction processing and inventory management. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Sales Associate Specialist
General Nutrition Center, GNC
Fremont, CA
02.2022 - Current
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Contributed to a positive work environment by collaborating with team members and offering support when needed.
- Stayed up-to-date on industry trends and competitor activities, adjusting sales tactics accordingly for continued success.
- Performed regular audits of merchandise displays, ensuring proper pricing, signage, and stock levels were maintained at all times.
- Collaborated closely with fellow associates on joint projects or tasks to provide seamless service experiences for clientele.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Used POS system to process sales, returns, online orders, and gift card activations.
Service Clerk
Safeway
Newark, CA
02.2020 - 02.2022
- Demonstrated adaptability by assisting in various roles as needed during particularly busy or understaffed shifts.
- Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
- Delivered exceptional service with strong interpersonal skills, fostering long-term relationships with repeat customers.
- Assisted in inventory management, ensuring accurate stock levels and replenishment of products.
- Maintained and organized service reception area and checkout counters.
- Greeted customers warmly upon arrival, creating a welcoming atmosphere that encouraged store patronage.
- Processed transactions quickly and accurately, resulting in reduced wait times for customers.
Education
High School Diploma -
Foothill College
Los Altos, CA06.2026
Skills
- Customer Service
- Problem-Solving
- Time Management
- POS system operations
- Teamwork and Collaboration
- Interpersonal and written communication
- Policy and Procedure Adherence
- Teamwork
- POS System Operation
Learning Java
I am currently expanding my technical skill set by learning Java, one of the most versatile and widely used programming languages in the industry today. With a commitment to developing robust and efficient code, I have been engaging in comprehensive online courses and hands-on projects that focus on core Java concepts, object-oriented programming, and API integrations. This initiative is part of my ongoing effort to enhance my problem-solving abilities and adaptability, ensuring I can contribute effectively to technology-driven projects and collaborative development environments.
Timeline
Sales Associate Specialist
General Nutrition Center, GNC
02.2022 - Current
Service Clerk
Safeway
02.2020 - 02.2022
High School Diploma -
Foothill College