Joshua Terrazas
Buffalo Wild Wings
Greeley,CO
1
year of professional experience
Dynamic customer service professional with experience at Buffalo Wild Wings, excelling in complaint resolution and payment processing. Proven ability to enhance guest satisfaction through effective multitasking and a detail-oriented approach. Recognized for optimizing table turnover and fostering a welcoming environment, consistently improving service quality.
Work History
Hostess/Cashier
4 Months- Welcomed and seated guests efficiently to enhance dining experience.
- Managed reservation system to optimize table turnover and guest flow.
- Assisted wait staff in maintaining clean and organized dining area.
- Provided menu information and answered guest inquiries promptly.
- Coordinated with kitchen staff to ensure timely food delivery.
- Handled customer feedback to improve service quality and satisfaction.
- Monitored waiting list to minimize guest wait times effectively.
- Answered customer questions about hours, seating, and menu information.
Customer Service Representative
4 Months- Delivered exceptional customer service by addressing inquiries and resolving complaints efficiently.
- Operated point-of-sale systems accurately to process transactions and manage cash flow.
- Maintained cleanliness and organization of dining area, ensuring a welcoming environment for customers.
- Collaborated with team members to streamline service processes during peak hours, enhancing overall efficiency.
- Assisted in training new staff on standard operating procedures and customer service best practices.
- Handled food preparation tasks while adhering to safety and hygiene standards consistently.
Education
No Degree
Skills
Customer service
Effective multitasking
Patience and empathy
Phone etiquette
Detail-oriented
Greeting guests
Payment processing
Complaint handling
Languages
English
Full Professional
Timeline
Hostess/Cashier
Buffalo Wild Wings
04.2026 - CurrentRead More
Customer Service Representative
McDonalds
11.2025 - 03.2026Read More
Greeley Central Highschool
No Degree
Read More