Joshua Tesis
Deltona,Florida
Overview
2
2
years of professional experience
Work History
Car Sales Consultant
Subaru North Orlando
Sanford, FL
02.2023 - Current
- Conducted comprehensive needs assessments for clients to recommend suitable vehicles based on preferences, budget, and requirements.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Answered telephone and email inquiries from potential customers.
- Utilized CRM software effectively to track customer interactions, manage leads, and ensure timely follow-up on inquiries.
- Strengthened brand loyalty among existing customers through timely communication about relevant promotions, service reminders, and new product launches.
Shareholder Services Representative
BNY Mellon
Lake Mary, FL, USA
01.2023 - Current
- Inbound client representative to assist customers with their needs for their Primerica client accounts, by providing balances, maintenance and instruction on how to purchase, redeem and establish accounts
- Work with customers and brokers handling mutual funds
- Able to communicate clearly and professionally to all customer, including irate shareholders
- Handle customers inquiries, complaints and service request, manage a high volume workload within a deadline driven environment, handled client relationships which include promoting close relationships with a diverse clientele
- Also assist teammates with difficult issues while demonstrating outstanding problem solving and active listening skills which allows diffusing difficult customer situations with tact and ease
Retention Specialist
Spectrum Communications
Lake Mary, FL, USA
04.2022 - 03.2023
- Establish and maintain a high level of customer satisfaction, professionalism, and courtesy in all retention transactions
- Consistently meet or exceed weekly and monthly retention activity goals by utilizing sound telephone based customer save techniques
- Respond to inbound retention calls promptly and efficiently as outlined by the required call handling metrics to include productive time, schedule adherence, handle time, after call work, etc
- Answer questions pertaining to billing inquiries, pricing and packaging of products and service, and service complaints
- Ability to learn and master order processing within the billing system regarding all aspects of retained accounts, new sales order entry, account lookup, and other tools and functions as they relate to the retention function
- Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing customers in an effort to re-sell and retain
- Acquire and demonstrate thorough knowledge of competitors' pricing, packaging, and products in an effort to discuss side by side comparisons of Charter's and competitors' products and services
Education
Diploma -
University High School
Orange City, FL2017
Skills
- Time management
- Customer service
- Leadership
- Communication skills
- Documentation review
- Microsoft excel
- Computer literacy
- Strong negotiation
- Sales Strategies
- Client Relationship Building
- Goal-oriented mindset
- Competitive
- Follow-up skills
Timeline
Car Sales Consultant
Subaru North Orlando
02.2023 - Current
Shareholder Services Representative
BNY Mellon
01.2023 - Current
Retention Specialist
Spectrum Communications
04.2022 - 03.2023
Diploma -
University High School