Saleh Kraiem
Hollywood,FL
Summary
Customer-oriented sales professional with 8 years of experience in building strong relationships, cultivating strategic partnerships, and driving profitable growth. Passionate about cars and bringing that enthusiasm to every interaction, I excel in expanding network connections, persuasively introducing innovative products, and uncovering customer needs to deliver tailored solutions. As a strategic-thinking leader, I am highly motivated to take on new challenges and consistently demonstrate a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working independently, I quickly master new skills and thrive in dynamic environments.
Overview
8
8
years of professional experience
Work History
Car Sales Consultant
Mercedes-Benz of Fort Lauderdale
Fort Lauderdale, FL
08.2023 - Current
- Demonstrated vehicle features, explained warranties and financing options to potential buyers.
- Negotiated prices with customers and closed sales transactions.
- Maintained up-to-date knowledge of current models, features, accessories and their benefits.
- Responded to customer inquiries via phone or email promptly and professionally.
- Prepared paperwork such as contracts, invoices and other documents related to sale of cars.
- Provided excellent customer service throughout entire transaction process from initial contact until completion of sale.
- Worked with customers and sales management to reach price agreements and explain warranty, sales and option package procedures.
- Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
- Managed sales negotiations and financing options.
- Followed up with customers to build long-term relationships and successful referrals.
Sales Manager
Petland
Pembroke Pines, FL
04.2023 - 08.2023
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Tracked monthly sales to generate reports for business development planning.
- Performed sales consultations and educated clients on products and services.
- Created and maintained sales environment to support business objectives.
- Achieved company growth and brand development through market expansion and sales.
- Developed and implemented new sales strategies to update product lines.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Executed and created strategic sales plans to expand customer base and extend global reach.
Car Sales Manager
KIA Plaza Automall
Brooklyn, NY
06.2018 - 08.2022
- Supported sales team members to drive growth and development.
- Coached, developed and motivated team to achieve revenue goals.
- Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
- Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
- Assisted in training of new hires on organizational procedures, policies and sales techniques.
- Closed deals by working with finance and insurance team to provide customers with smooth, comprehensive service.
- Trained and developed sales team members to maximize revenue.
- Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
- Mentored and directed employees by conducting one-on-one meetings with salespeople.
- Have experience using multiple programs such as CDK, Route One, eLead, Dealertrack, and vAuto.
Car Salesman
KIA Plaza Automall
Brooklyn, NY
06.2016 - 06.2018
- Formed impactful relationships with current customers while initiating cold and warm calls with prospects.
- Offered customers with updated information on latest models, features and accessories by regularly attending sales training.
- Evaluated vehicles before final pickup to check for damage and completed delivery tasks.
- Explained options and add-ons to increase customer knowledge and enhance profits per sale.
- Accompanied customers during test drives to explain valuable features and monitor safe return of vehicles.
- Contacted customers after sale to provide owed add-ons, encourage repeat business and request referrals.
- Gave detailed information regarding operation of standard and optional vehicle features.
- Recorded sales orders, processed paperwork and delivered documentation to customers to finalize sales process.
- Provided quotes and financing options to customers by understanding financial status and interest rates.
- Filled out paperwork to register vehicles and complete sales.
- Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
Education
High School Diploma -
James Madison High School
Brooklyn, NY06.2013
Skills
- Profit and Revenue-Generating Strategies
- Persuasive Negotiations
- Sales Tracking
- Product and Service Management
- Time Management
- Profitability Assessments
- Team Recruiting and Onboarding
- Customer Complaint Resolution
- Interdepartmental Collaboration
- Operating Procedures and Policies
- Detail-Oriented
- Problem-Solving
- Relationship Building
- Decision Making
- Bilingual in Hebrew
- Sales Territory Growth
- Business Needs Assessment
- Change Management
- Closing Techniques
Timeline
Car Sales Consultant
Mercedes-Benz of Fort Lauderdale
08.2023 - Current
Sales Manager
Petland
04.2023 - 08.2023
Car Sales Manager
KIA Plaza Automall
06.2018 - 08.2022
Car Salesman
KIA Plaza Automall
06.2016 - 06.2018
High School Diploma -
James Madison High School
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