Joshua Thomas
Redmond
Summary
Professional in restaurant management with a solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Shift Leader
Blazing Bagels
2025 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
Assistant Store Manager
McDonald's Restaurant
01.2019 - 01.2025
- Supervised and trained a team of 10+ employees
- Ensured food safety compliance and quality standards
- Resolved customer complaints to improve satisfaction
- Managed schedules and inventory ordering
- Reduced operational costs by 10% through efficient planning
- Monitored and ensured tills and safe for start-of-day and close-of-day accuracy
- Conducted banking deposits and ensured all cash handling procedures were followed securely
- Supervised daily operations to ensure efficient workflow and high productivity.
- Trained new staff on food preparation techniques and customer service protocols.
Education
Bachelor’s - business administration
Colorado Technical University
06-2026
High School - undefined
Eastlake High School
01.2021
Skills
- Problem-solving
- Decision-making
- Time management
- Critical thinking
- Financial management
- Microsoft Office (Word, Excel, PowerPoint)
- Customer experience
- Customer service and engagement
Certification
- Serv Safe
- Foodhandlers
- MAST permit
Timeline
Assistant Store Manager
McDonald's Restaurant
01.2019 - 01.2025
High School - undefined
Eastlake High School
Shift Leader
Blazing Bagels
2025 - Current
Bachelor’s - business administration
Colorado Technical University