Joshua Thurlow
Boscawen
Summary
Positive individual committed to addressing challenges, ensuring outstanding customer service, and promoting clear communication.
Overview
14
14
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Byram Healthcare
Worcester
06.2023 - 12.2025
- Answered inbound calls to greet and assist customers with various needs and questions.
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- Placed orders for DME supplies.
- Recorded customer interactions to provide a reference for future orders and support.
- Answered customer inquiries regarding medical supplies.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
ASSISTANT MANAGER
Panera Bread
Sturbridge
12.2018 - 05.2022
- Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
- Clean service or seating areas, as well as production equipment.
- Prepare or serve hot or cold beverages.
- Supervising a shift. Ensuring associates are meeting standards, and workflow is optimal.
- Checking temperatures for ingredients to meet standards.
- Prepare or serve menu items, such as sandwiches or salads.
- Provide customers with product details, such as coffee blend or preparation descriptions.
- Receive and process customer payments.
- Wrap, label, or date food items for sale.
- Oversee money such as deposits.
- Counting inventory, and ordering needed products for stock.
- Overseeing and organizing coaching/training of new hires and current staff.
- Training new management.
- Creating schedules.
- Interviewing potential employees and hiring.
- Opened and closed the cafe at the beginning and end of shifts
INSIDE MANAGER
RVMS
Sturbridge
04.2020 - 09.2020
- Track construction tasks
- Book tours for Seasonal RV stays
- Housekeeping
- Power washing buildings
- Planning activities for campground
- Planning rate structure for RV and Cottages.
- Guest communications.
- Researched and resolved questions and problems affecting customers, providing timely updates.
ASSISTANT MANAGER
Papa Gino's
Auburn
02.2012 - 03.2018
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes.
- Answered questions and recommended solutions to address escalated customer complaints.
- Monitored cash management..
- Oversaw team productivity and results to attain revenue goals and performance targets.
- Preparation and cooking of sandwiches and pastas.
- Delivering finished products to homes.
- Serving finished products to tables, or packaged for takeout orders.
- Cleaning production and serving areas.
- Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
- Restock stations to meet volume of meal periods.
- Stock customer service stations with paper products.
- Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.
- Creating shift line-ups to allow staff to best handle volume at all times.
- Handling cashing out cash registers and drivers.
- Handle creating deposits and delivering them to the bank.
- Keep track of waste and food costs.
Education
HIGH SCHOOL DIPLOMA -
Assabet Valley Regional Vocational Technical High
Marlborough, MA05-2014
Skills
- Calm and professional under pressure
- Positive attitude
- Microsoft Office
- Staff training
- Effective communication
- Order processing
- Product knowledge
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Byram Healthcare
06.2023 - 12.2025
INSIDE MANAGER
RVMS
04.2020 - 09.2020
ASSISTANT MANAGER
Panera Bread
12.2018 - 05.2022
ASSISTANT MANAGER
Papa Gino's
02.2012 - 03.2018
HIGH SCHOOL DIPLOMA -
Assabet Valley Regional Vocational Technical High