Joshua Toth
Aurora,OH
Summary
Proven leader in enhancing customer experiences, demonstrated at Alaska Mountain Guides with a track record of resolving complaints and boosting satisfaction. Skilled in multitasking and guest relations, adept at maintaining safety and service quality. Achieved zero accidents as a guide and significantly improved guest feedback through effective decision-making and problem-solving.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Guest Services Manager
Alaska Mountain Guides
03.2024 - Current
- Implemented successful strategies to increase customer satisfaction.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Managed 6 staff to deliver timely and courteous guest service in front desk, housekeeping and maintenance operations.
Rock Climbing and Zip Lining Guide
Alaska Mountain Guides
05.2023 - 10.2023
- Maintained safety standards during excursions, resulting in zero accidents or incidents.
- Built personal relationships with guests to promote positive experiences.
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
- Guided groups of up to 12 people on scheduled tours.
Bicycle Mechanic
Solon Bicycle
08.2022 - 11.2022
- Collaborated with team members to maintain a clean, organized, and safe working environment.
- Serviced, maintained and repaired bicycles with focus on efficiency, quality and safety.
- Assembled new bicycles upon arrival at the shop, adhering to strict quality control guidelines from manufacturers.
- Enhanced customer satisfaction by efficiently diagnosing and repairing various bicycle issues.
Automotive Technician
Midas Auto Service
05.2017 - 08.2022
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Education
High School Diploma -
Willoughby-Eastlake Technical Center
Willoughby, OH 08.2014 - 05.2016
High School Diploma -
Aurora High School
Aurora, OH05.2016
Skills
- Multitasking proficiency
- Customer service abilities
- Customer Satisfaction
- Decision-making capabilities
- Greeting customers
- Guest Relations
Accomplishments
Achieved the Rank of Eagle through the Boy scouts in 2016
Certification
609 certification for R134a refrigerant
Timeline
Guest Services Manager
Alaska Mountain Guides
03.2024 - Current
Rock Climbing and Zip Lining Guide
Alaska Mountain Guides
05.2023 - 10.2023
Bicycle Mechanic
Solon Bicycle
08.2022 - 11.2022
Automotive Technician
Midas Auto Service
05.2017 - 08.2022
High School Diploma -
Willoughby-Eastlake Technical Center
08.2014 - 05.2016
High School Diploma -
Aurora High School
609 certification for R134a refrigerant
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