Shelly Blakeley
Rogers,AR
Summary
Proven leader in customer satisfaction and operational efficiency, I enhanced guest experiences at RMHC Arkhoma Inc by implementing policies and leveraging multitasking proficiency.
Experienced with guest services management, ensuring seamless and high-quality experiences for guests. Utilizes strong leadership and problem-solving skills to address guest needs promptly and effectively. Track record of maintaining high standards in service quality and team coordination.
Expert in echocardiography, I significantly contributed to patient care improvements and training advancements. Skilled in complaint resolution and decision-making, I consistently exceeded service standards, driving brand loyalty and repeat business.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Guest Services Manager
RMHC Arkhoma Inc
10.2023 - Current
- Ensured adherence to policies, procedures, and top-notch customer service standards.
- Assisted with check-ins and check-outs during high traffic seasons to deliver excellent customer service.
- Maintained and organized space. Ensured timely room turnovers and high cleanliness standards.
- Developed rapport with guests, anticipating needs and provided services as required.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Reviewed upcoming events and planned for expected challenges.
- Increased repeat business through exceptional service, loyalty program promotion, and personalized follow-up communications.
- Managed inventory control and resource allocation for optimal operational efficiency in the Guest Services department.
- Understood and implemented safety and emergency procedures.
Echocardiographer
Northwest Medical Center Bentonville
07.2010 - 10.2016
- Maintained clean, safe and orderly procedure rooms, storage areas, dressing rooms and film storage areas.
- Set up and adjusted imaging equipment and manually maneuvered transducers to perform exams.
- Performed routine and complex studies and assisted in variety of imaging procedures.
- Recognized significant structures, artifacts, pathology and equipment limitations.
- Reduced wait times between appointments by efficiently managing workload distribution among colleagues according to expertise levels.
- Elevated department reputation by consistently meeting and exceeding accreditation standards for echocardiography practices.
- Maintained high-quality diagnostic images by utilizing advanced ultrasound technologies and techniques.
- Assisted in training new echocardiographers, sharing knowledge and best practices for improved skill development.
- Positively impacted patient satisfaction rates by offering empathetic communication skills during sensitive discussions about their condition or prognosis.
- Supported diagnostic accuracy by performing comprehensive assessments of cardiac structures, including valves, chambers, blood flow patterns, and overall heart function.
- Collaborated with multidisciplinary teams to provide comprehensive care for cardiac patients.
- Collaborated with cardiologists to analyze cardiac data, leading to improved patient outcomes.
- Promoted patient comfort during procedures, explaining the process step-by-step and addressing concerns.
- Optimized workflow efficiency by maintaining well-organized schedules and prioritizing urgent cases.
Echocardiographer
Northwest Medical Center - Springdale
01.1999 - 12.2005
- Maintained clean, safe and orderly procedure rooms, storage areas, dressing rooms and film storage areas.
- Set up and adjusted imaging equipment and manually maneuvered transducers to perform exams.
- Performed routine and complex studies and assisted in variety of imaging procedures.
- Recognized significant structures, artifacts, pathology and equipment limitations.
- Contributed to interdepartmental collaboration efforts, sharing expertise and resources when addressing complex cardiovascular cases.
- Reduced wait times between appointments by efficiently managing workload distribution among colleagues according to expertise levels.
- Maintained high-quality diagnostic images by utilizing advanced ultrasound technologies and techniques.
- Assisted in training new echocardiographers, sharing knowledge and best practices for improved skill development.
- Positively impacted patient satisfaction rates by offering empathetic communication skills during sensitive discussions about their condition or prognosis.
- Supported diagnostic accuracy by performing comprehensive assessments of cardiac structures, including valves, chambers, blood flow patterns, and overall heart function.
- Promoted patient comfort during procedures, explaining the process step-by-step and addressing concerns.
- Minimized test result discrepancies by cross-checking with colleagues to avoid potential misinterpretations or errors in reporting.
- Optimized workflow efficiency by maintaining well-organized schedules and prioritizing urgent cases.
- Safeguarded equipment longevity through proper usage, maintenance checks, and timely calibration updates.
- Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log.
Education
Bachelor of Arts - Applied Science
University of Arkansas
Fort Smith, AR05.2012
Associate of Applied Science - Respiratory Therapy
Northwest Arkansas Community College
Bentonville, AR05.1993
Skills
- Multitasking proficiency
- Customer service abilities
- Customer Satisfaction
- Decision-making capabilities
- Greeting customers
- Implementing policies
- Complaint resolution
- Brand representation
Certification
- Registered Echocardiographer with the ARDMS 1999-present.
Timeline
Guest Services Manager
RMHC Arkhoma Inc
10.2023 - Current
Echocardiographer
Northwest Medical Center Bentonville
07.2010 - 10.2016
Echocardiographer
Northwest Medical Center - Springdale
01.1999 - 12.2005
- Registered Echocardiographer with the ARDMS 1999-present.
Bachelor of Arts - Applied Science
University of Arkansas
Associate of Applied Science - Respiratory Therapy
Northwest Arkansas Community College
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