Joshua Turner
Albuquerque,NM
Summary
Hardworking and passionate IT Desktop Imaging Technician with strong organizational skills. Ready to help team achieve company goals. Reliable employee. Offering excellent communication and good judgment. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position. Excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Technology Generalist
All Faiths Children's Advocacy Center
Albuquerque, NM
05.2025 - Current
- Developed strong customer relationships through attentive listening and prompt resolution of concerns.
- Collaborate with technology-related vendors as Point of Contact for weekly onsite visits.
- Collaborate with People Relations (PR) for employee onboarding/Offboarding for hardware, software, and phones.
- Collaborate with iTeam and other identified stakeholders regarding Asset Management including managing equipment inventory, purchases and warranties.
- Monitor Help Desk tickets, including filtering, triaging and/or routing to appropriate individuals.
- Responsible for reporting IT metrics.
- Perform project management coordination tasks such as moving information technology equipment to a new office location.
- Assist users in the operation of laptop/desktop computer hardware, software, and peripheral devices.
Desktop Imaging Technician
ECS Federal
Albuquerque, NM
02.2024 - 05.2025
- Image and configure computers for Windows OS, Mac OS, and DaaS systems across various hardware models and configurations
- Ensure all computer images are correctly imaged, configured, and system is appropriately secured
- Install and configure software applications as part of the imaging process for all supported platforms
- Provide technical support for imaging-related issues, including triage and resolving hardware and software problems
- Escalate imaging and hardware related issues to the appropriate IT support group for resolution if issue is not resolved within the provided time constraints
- Maintain detailed documentation of imaging processes, configurations, and troubleshooting steps
- Work with other IT team members to implement new technologies and improve existing processes
- Manage assigned tickets in the ticketing system queue and updating all required information
- Meet required productivity and performance expectations and metrics
Desktop Support Technician
UnityBPO
Albuquerque, NM
05.2023 - 02.2024
- Purchased, setup and installed new computers
- Worked with various systems, software and peripherals
- Diagnosed and troubleshot hardware, software and network issues
- Researched and identified solutions to technical problems
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Obtained and evaluated information about new systems, peripherals and software technology
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and policies
- Installed, configured and maintained computer systems and network connections
Tier 1 Support Technician
Sabio Systems
Albuquerque, NM
04.2023 - 05.2023
- Configured hardware, devices and software to set up work stations for employees
- Managed customers' expectations of support and technology functionality in order to provide positive user experience
- Performed tests of functionality, security and performance of different workstations and devices
- Supported Dell computer deployment to Albuquerque Public School System
- Dissected Apple and Dell products to prepare for resell
Patient Care Assistant
Presbyterian Hospital
Albuquerque, NM
09.2022 - 01.2023
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries
- Collected and transported specimens to prepare for lab testing
- Helped enhance unit operations by continuously delivering accurate, efficient care and maintaining performance objectives
- Remained alert to problems or health issues of clients and competently responded
- Facilitated communication between hospital departments
GI Technician
Presbyterian Hospital
Albuquerque, NM
05.2022 - 09.2022
- Collect and prepare specimens for cytology, microbiology, and pathology
- Assisted physicians and nursing staff with various tasks and responsibilities during procedures
- Transferred scopes to appropriate department for repairs and maintenance
- Set up endoscopy suites with equipment and supplies needed for procedures
- Efficiently set-up and tore down procedure rooms in preparation for upcoming procedures
- Assisted doctors, nurses and support staff by preparing for patient procedures
Fuels Service Operations / Controller / IT Support
U.S. Air Force
07.2016 - 04.2022
- Led the deployment of hardware infrastructure, including servers, workstations, and networking equipment.
- Ensured the proper installation and maintenance of computer hardware components.
- Utilized Microsoft Office Suite and other applications for data analysis, reporting, and communication purposes
- Provided frontline technical support for fuel system operators, diagnosing, and resolving IT-related issues promptly
- Coordinated the installation and configuration of hardware, software, and network components in accordance with Air Force guidelines
- Coordinated cross-functional teams in the planning and execution of IT deployment projects, ensuring adherence to timelines and budget constraints
- Identified issues, analyzed information, and provided solutions to problems
- Effectively communicated with management and colleagues on staff scheduling, customer service and fuel inventory status
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Maintained excellent attendance record, consistently arriving to work on time
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Used coordination and planning skills to achieve results according to schedule
- Handled logistics of deploying candidates such as medical, chemical-biological radiological-nuclear, and firearm training
- Supervised construction of build-up of new living service area for the base
- Supervised janitorial workers while they performed daily tasks
- Part of select COVID-19 response team at onset of pandemic
- Performed thorough visual inspections of incoming and outgoing vehicles to identify defects or necessary repairs
- Cleaned fleet vehicles for professional presentation and transportation
- Reported unsafe vehicles that required immediate in-depth repairs
- Conducted daily checks on overfill protection equipment to meet environmental requirements
- Maintained safe and accurate pump levels throughout refueling and defueling procedures and closely monitored critical parameters
- Trained new workers on safety procedures and protocols and enforced implementation throughout workdays to prevent injuries or downtime incidents
- Completed detailed tool and equipment inspections both in field and in shops to identify and address malfunctions and performance concerns
- Recorded operating data such as products and quantities pumped, stocks used and operating times
- Adapted daily tasks to match staff skill levels and weather conditions, consistently maintaining safety and efficiency standards
- Monitored gauges and flowmeters and inspected equipment to verify tank levels, temperatures and pressures remained at specified levels, reporting abnormalities as necessary
- Communicated with other workers using signals, radios or telephones to start and stop flows of materials or substances
- Fueled 5-10 aircraft every day while maintaining accurate record of dispensed fuel for invoicing and inventory purposes
- Monitored dispensing of JET A fuel for 4-12 stations within territory daily
Education
Associate Degree of Occupational Studies - Computer Network Systems Technician
Intellitec College
Albuquerque, NM08-2024
High School Diploma -
Hiroshi Miyamura High School
Gallup, NM05-2016
Skills
- Organizational Systems
- Conduct Standards
- Small Arms Proficiency
- Discipline and Focus
- Customer Satisfaction
- Operational Efficiency
- Office Supplies and Inventory
- Preventive Equipment Maintenance
- Microsoft Office Proficiency
- Problem Solving and Research
- Troubleshoot Skills
- Proven Communication Skills Both Verbal and Written
- Strives for Customer Satisfaction
Accomplishments
Received two Achievement Medals for meritorious service during 5 year, 9 month enlistment to the United States Air Force.
Timeline
Technology Generalist
All Faiths Children's Advocacy Center
05.2025 - Current
Desktop Imaging Technician
ECS Federal
02.2024 - 05.2025
Desktop Support Technician
UnityBPO
05.2023 - 02.2024
Tier 1 Support Technician
Sabio Systems
04.2023 - 05.2023
Patient Care Assistant
Presbyterian Hospital
09.2022 - 01.2023
GI Technician
Presbyterian Hospital
05.2022 - 09.2022
Fuels Service Operations / Controller / IT Support
U.S. Air Force
07.2016 - 04.2022
Associate Degree of Occupational Studies - Computer Network Systems Technician
Intellitec College
High School Diploma -
Hiroshi Miyamura High School