Summary
Overview
Work History
Education
Skills
Work Availability
Languages
Work Preference
Interests
Software
Certification
Timeline
Joshua Vagedes

Joshua Vagedes

Ludlow
Judge a man by his questions rather than his answers.
Voltaire

Summary

Diligent and hard working with solid background in retail tech sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.

Overview

8
8
years of professional experience

Work History

Sales Associate

Best Buy
12.2023 - 04.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Assistant Manager

Zumiez
04.2023 - 09.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.

Prepp/Grill Cook

Chipotle Grill
12.2018 - 04.2022
  • Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
  • Maintained clean, organized grill stations for hygienic, orderly food preparation.
  • Cleaned and maintained kitchen equipment regularly.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Restocked and rotated food items according to expiry dates to minimize waste.
  • Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
  • Effectively communicated with fellow team members to coordinate dish preparation during peak service hours.
  • Efficiently managed time by prioritizing tasks according to importance and urgency.
  • Provided excellent customer service by addressing any concerns or special requests promptly and professionally.
  • Trained new staff members on grill station operations, resulting in improved overall performance of the team.

Cashier

Riverside Marketplace
12.2016 - 05.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

High School Diploma -

Ludlow Highschool, Ludlow, KY
05-2019
  • Honors student
  • Awarded Gold medal in Honors English (#1 in class)
  • Awarded Silver medal in Honors Algebra II (#2 in class)
  • Awarded Silver medal in Social Studies (#2 in the class)
  • Awarded Bronze medal in Honors Geometry (#3 in the class)
  • Awarded Distinguished Scholars Diploma
  • Ranked in Top 1% of class
  • National Honors Society Member
  • 3.9 GPA
  • Completed AP course in English
  • Completed AP course in Math


  • NKU's Excellence Scholarship Recipient
  • Completed over 40 hours of tutoring
  • Attended Gateway Community College while attending Ludlow Highschool

Skills

  • Customer service
  • Problem-solving skills
  • Teamwork and collaboration
  • Listening skills
  • Multi-tasking strength
  • Excellent people skills
  • Goal oriented
  • Outgoing personality
  • Verbal/written communication
  • Cash register operation
  • Conflict resolution
  • Sales expertise
  • Meeting deadlines

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Native or Bilingual

Work Preference

Work Type

Full TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementCompany Culture

Interests

Gaming

Building Computers

Playing Guitar

Skateboarding

Software

High understanding of Windows 10/11 OS

High understanding of Mac OS

Certification

Apple Certified Advisor, Windows Certified Advisor, LG Certified Advisor.

Timeline

Sales Associate - Best Buy
12.2023 - 04.2025
Assistant Manager - Zumiez
04.2023 - 09.2024
Prepp/Grill Cook - Chipotle Grill
12.2018 - 04.2022
Cashier - Riverside Marketplace
12.2016 - 05.2019
Ludlow Highschool - High School Diploma,

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