Joshua Victorian
Lake Charles,LA
Summary
Dedicated and experienced airline and customer service professional with a strong background in ramp operations, customer assistance, and conflict resolution. Seeking to leverage skills in a challenging new role within the aviation industry.
Overview
3
3
years of professional experience
Work History
Customer Service Agent and Ramp Agent
Envoy Air
Lake Charles
08.2022 - Current
- Check in customers and their luggage, ensuring accurate processing and handling
- Transport luggage to aircraft and verify that all necessary items are onboard before departure
- Assist passengers with rebooking and handling delays, providing timely resolutions
- Conduct nightly aircraft inspections for safety, cleanliness, and necessary replacements
- Utilize bag training to locate and claim delayed luggage for passengers
- Manage non-compliant or disorderly passengers as a trained Ground Service Coordinator (GSC).
Lead Ramp Agent
G2 Secure Staff
Lake Charles
02.2022 - 08.2022
- Organized and planned ramp operations to ensure timely aircraft turnaround
- Addressed and resolved operational issues as they arose, maintaining efficient workflow.
Cashier/Stocker
Dollar Tree
Lake Charles
- Provided customer service and handled transactions at the register
- Managed stock levels and organized merchandise on the sales floor.
Education
Associate's Degree - General Studies
SOWELA Technical Community College
Sulphur, LA11.2022
Some College - Psychology
McNeese State University
Lake Charles, LAHigh School Diploma -
Lacassine High School
Lacassine, LASkills
- Proficient in customer service and conflict resolution
- Experienced in ramp operations and aircraft handling
- Strong organizational and problem-solving skills
- Capable of managing high-pressure situations and delays
- Skilled in luggage tracking and passenger assistance
Timeline
Customer Service Agent and Ramp Agent
Envoy Air
08.2022 - Current
Lead Ramp Agent
G2 Secure Staff
02.2022 - 08.2022
Cashier/Stocker
Dollar Tree
Associate's Degree - General Studies
SOWELA Technical Community College
Some College - Psychology
McNeese State University
High School Diploma -
Lacassine High School
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