Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Timeline
Generic

RAFAEL SÁNCHEZ BORRAYO

Doral,FL

Summary

Customer-focused and dynamic professional with solid experience in commercial aviation, travel agencies, and personalized service. Certified as a Ground Handling Agent and Amadeus GDS user, with direct experience at Envoy/American Airlines. Known for my problem-solving skills, calm under pressure, and ability to deliver excellent service in high-demand environments. I aim to contribute my knowledge and proactive mindset to the American Airlines team in Madrid.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Ramp and Customer Service Agent

Envoy/American Airlines
Miami, FL
11.2022 - Current
  • Managed boarding, check-in, and gate assistance procedures.
  • Resolved customer issues and provided support for domestic and international flights.
  • Operated reservation systems and issued tickets.
  • Collaborated with ramp, cabin, and security staff efficiently.

Travel Agent

Yemayá Kuban Travel
Miami, FL
03.2009 - Current
  • Designed custom itineraries and provided travel advisory.
  • Handled international travel documentation (visas, insurance, etc.).
  • Assisted VIP clients and coordinated special services.

Valet

Parkman Parking LLC
Miami, FL
01.2013 - 01.2019
  • Customer service for hotel and high-profile events.
  • Safely managed vehicles and parking logistics.

Server

Ocean Ten
Miami Beach, FL
01.2007 - 01.2013
  • Served guests in a high-traffic, tourist environment.
  • Coordinated with kitchen staff and managed billing.

Education

Technical Degree - Aeronautical Operations (TOA), Passenger Services

Turiscenter
Madrid
07.2024

Associate of Science - Nursing Assistant

FVI School of Nursing & Technology
Miami, FL
04.2022

Skills

  • Customer service and conflict resolution
  • Check-in, boarding, and reservation systems
  • Proficient in Amadeus GDS
  • Teamwork under pressure
  • Verbal and written communication (Spanish & English)
  • Organization and multitasking
  • Flexibility and adaptability

Certification

Amadeus GDS Certification (Turiscenter – Madrid, 2024-05)

Languages

Spanish: Native, English: Professional (B2–C1)

Timeline

Ramp and Customer Service Agent

Envoy/American Airlines
11.2022 - Current

Valet

Parkman Parking LLC
01.2013 - 01.2019

Travel Agent

Yemayá Kuban Travel
03.2009 - Current

Server

Ocean Ten
01.2007 - 01.2013

Technical Degree - Aeronautical Operations (TOA), Passenger Services

Turiscenter

Associate of Science - Nursing Assistant

FVI School of Nursing & Technology

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